Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Nest Learning thermostat scratched sensor
Hi- I’ve seen similar issues re: scratches on the thermostat due poor packaging design. Did others have any luck getting theirs replaced?
RC Wire to R
Hi all,I attempted to install a Nest Thermostat today and the installation app said that our system is not compatible. I presume that is because there is a jumper wire that connects R and RC (see picture below).Is the Nest Thermostat not compatible w...
Google self learning thermostat
Why/ how does my heating turn on when I’ve set the thermostat to off?
Nest is Offline
My phone won't connect. OFFLINE
Scheduled temperatures differ between web and app - why?
Scheduled temperatures differ between Web and in iOS app when set/viewed (see screenshots).Both iOS App and Web browser have been closed and re-opened, so not a delay/sync issue. I have seen other threads about this but closed without a satisfactory...
Nest Learning Thermostat unable to reconnect app
Hi, after having lots of building work done I have had my Nest thermostat reinstalled. It’s connected to Wifi fine but I can’t get it to reconnect to the app - the app just said ‘offline’. I have restarted the thermostat and also deleted the app and ...
Help!!! My thermostat is not connecting to the heater! First time this ever happens:(
My thermostat was working just fine and suddenly it stopped connecting to the heater. Please help.
Lowest setting allowed
I was so excited to get the Nest thermostat for Christmas. I was very disappointed that it only works once in a while remotely through my phone and Echo. Found out that I need a C wire. I am hoping my son can do it.My biggest concern is that I have a...
Nest learning thermostat
Installed the nest learning thermostat. Connects to internet all set. The fan is running but no heat. I don’t see any errors. Did say low battery and I charged with usb cable. We only have heat no AC. Removed and went back to old thermostat and heat ...
Nest TStat showing “Alt. heat stage 1”
We are new to Nest thermostat and have a new heat pump system installed, and have the following message “Alt. heat stage 1” set to 57 but the temperature in our cabin shows as 45. We are accessing it remotely through the Google home app on my phone. ...
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