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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4687 Views
  • 0 replies
  • 5 kudos

Thermo disconnected from Wifi (so says the app)

A while back, this issue plagued me for months. Nest couldn't help me (not with a permanent fix) but I think an update or something fixed it because it's been about a year problem free.. well, it's back, and worse than ever. Rather than an hour here ...

Wjm0505 by Community Member
  • 316 Views
  • 4 replies
  • 1 kudos

Ac won’t turn on

Hi,AC won’t turn on, heat works fine. I’m attaching a photo of the current wiring. I don’t have a photo of old wiring from old thermostat.please help

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Lola1 by Community Member
  • 523 Views
  • 4 replies
  • 0 kudos

Question on C wire that my old tstat don’t have

Trane electric AC/gas heat installed 2000 Honeywell tstat. Only has 4 wires connected to R, W, Y, G. Durning my installation, I saw a note pop up that I didn’t have a C which would provide constant power. I can’t find where to go back to see if I can...

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One of two nest keeps falling off line.

We have two nest in our home. The downstairs unit keeps falling offline. It sends a message: “Thermostat doesn’t have enough power for Wi-Fi.” However, when switching the units, down to up, the upstairs unit worked just fine in the downstairs locatio...

Cecilia27 by Community Member
  • 121 Views
  • 0 replies
  • 0 kudos

temp set to 85, cooling turns on at 80

We finally have some warm days here, and the Nest is able to turn on my AC, but when I set the temperature to 85, it still turns on the AC at 80. I can't find a way to make it keep AC off until the temperature gets to 85.Any ideas?

mrehorst by Community Member
  • 302 Views
  • 2 replies
  • 0 kudos

Resolved! E wire to W wire (Replacing thermostat)

I'm upgrading two thermostats for two separate systems and doubting the compatibility checker. Both systems are less than 2 years old.First floor Nest install was straight forward and quick. It controls a package system.Second floor is where I'm stuc...

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