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Nest Thermostats

Blog Posts

Support changes to our earliest generation Nest Learning Thermostats Read more

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 15713 Views
  • 0 replies
  • 6 kudos

Will not heat

Hello everyone. I have my thermostat set to 70 and it is 62 in my house and the heat will not come on. It says that it will heat in 1 hour. How can I make it heat now. It seems the colder it is outside the more that this happens.

Manny78 by Community Member
  • 544 Views
  • 3 replies
  • 0 kudos

Resolved! Trane Heat Pump Wiring

Hi,I'm trying to ensure that my wiring is correct as I have seen conflicting information in my research. My heating seems to be working (can't testing cooling right now due to outside temp), but the conflicting information has me worried it may not b...

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gummycat by Community Member
  • 4587 Views
  • 7 replies
  • 0 kudos

Comunicating with nest thermostat

I can see my thermostat in the app. It displays the current outside temperature. When I touch the "away" button, it toggles to the home icon instead of opening the thermostat. The thermostat is connected to the same network as my phone. I am unable t...

Lost thermostat on my app

Went on holiday and everything was working fine. Attempted to use app while away but couldn’t connect. Upon return I can turn heating and hot water on at thermostat- but the app doesn’t have the thermostat on it. But the schedule that was in the app ...

Nest thermostat - hysteresis value

Hi. Looking to move to a smart thermostat. One thing that all of them are bad at detailing is the algorithm(s) used to determine on/off. Digging around, the Drayton Wiser only allows a load compensation algorithm, that will switch the boiler on/off f...

cholma by Community Member
  • 1103 Views
  • 3 replies
  • 0 kudos

Nest learning schedule

Hi allCan someone tell me if the below schedule is correct when I just want the heating to come on between 7am and 11.30pm?Been  dealing with the heat being on on the middle of the night when it shouldn't be.Pipe freezing is on 2°cNever had a schedul...

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YvesT by Community Member
  • 833 Views
  • 5 replies
  • 0 kudos

Gree Versati III Split

Hi, I am using a Gree Versati III Split heatpump; In the documentation I get shown this figure to connect an external thermostat:Has anyone experience how to connect this type to the Nest Thermostat? Connectors 11 and 12 are only used for optional po...

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Peter23 by Community Member
  • 852 Views
  • 3 replies
  • 0 kudos

Seasonal savings

I noticed my thermostat came up sayings seasonal savings are available, click to activate. I activated it and all good. However, my 2 year old has managed to deactivate it on the phone (as usual, doing something without any knowledge of things) and I...

Dinger166 by Community Member
  • 628 Views
  • 4 replies
  • 0 kudos

Nest Thermostat did not turn on at scheduled time

Has anyone else had this happen? I overslept this morning and after a short while I wondered why it was so cold in my house. I checked on my Nest Thermostat webpage on my computer (I'm disabled so find this easier than via the actual Thermostat unit)...

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