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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 0 replies
  • 6 kudos

no reset email from nest

hiam trying to migrate account to my gmail address but first I need my nest password when i set it up with my old email address as have forgotten it. typed in email address but no reset password email arriving (have checked spam/junk) in inbox. have ...

kusch72 by Community Member
  • 4 replies
  • 0 kudos

Resolved! i have no clue how to set my schedule for heating.... help

can someone tell me how to set my heating to come on at 6am to 7.30am and then again at 6pm to 9pm? thats all.. we have it coming on 9 hours a day and all through the night! should be simple no? the instructions are too techy for me, i dont understan...

Keasy by Community Member
  • 5 replies
  • 0 kudos

2 nest thermostats

note n260 & low bat, bats replaced, same thing. 2 wires only, white installed in red & red installed in white. how to test wires for proper volts? not sure colors are correct!

bruce by Community Member
  • 1 replies
  • 1 kudos

Nest Learning Thermostat heat cycling issue

I have a Nest Learning Thermostat (3rd Generation). When installed, it took a while for the battery to get charged up and connect to Wi-Fi, but once it did for the most part it works fine. That said, one issue I am having with it is that the furnace ...

Conection Issues

Ive just changed Internet provider and now after connecting to wifi I keep getting off-line messages and my app wont change the temperature on my thermostat but when maually setting the temperature on the thermostat, the app will also update. Ive tri...

PeterLW by Community Member
  • 3 replies
  • 0 kudos


We have one phone (IPhone) successfully connected to the Nest Learning thermostat, but would like a 2nd phone (Android) also connected and cannot find any instructions on how to do this. Surely there is a way to have 2 phones, 2 apps, and 1 Nest ther...

JHUPC by Community Member
  • 30 replies
  • 3 kudos

Random disconnection

Bought a property in October with heating controlled by nest.Since the beginning of December I've been getting regular/random h71 connection issues.Re-pairing doesn't always work until 3 or 4 tries later.Using "away" last weekend thermostat cut, repo...

JamesM9 by Community Member
  • 0 replies
  • 0 kudos
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