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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4706 Views
  • 0 replies
  • 5 kudos

Nest Indoor Temp Stuck .. Help

My Nest Thermostat shows 20.5 C as the indoor temperature and never changes. It's always 20.5 C. Night and day while the Co.fort setting is 19.5 C a d the Sleeping setting is 17.5 C. What is wrong with the I door temperature reading? Has anyone else ...

WiFi not detected

My Nest Thermostat has all of the sudden stopped detecting my WiFi network and even if I type it in will not recognize it or connect, help! I’ve contacted my WiFi provider and it’s working properly. I’ve had this nest for about 5-6 years and it’s bee...

Nicole88 by Community Member
  • 412 Views
  • 3 replies
  • 0 kudos

Heat link - power failure

Had a learning Thermostat for about 18 months with no issues. Now my heat link unit has completely failed (thermostat is still on, as is the boiler itself which shares the same power circuit as the heat link). Tried all of the suggested options in ot...

siash000 by Community Member
  • 1057 Views
  • 7 replies
  • 1 kudos

Learning Thermostat Fan Test Fails

Hello, I am sure one of you will know the answer. After installation and during the testing procedure, the fan test fails to turn on the blower. It runs fine during heating and cooling. I have the wires correct because I double checked and the blower...

Set heating to come on in mornings

How can I set the temperature to rise before I get up in the morning? I have tried to do this on the app, but nothing happens when I select a time on the schedule. The house is so cold in the mornings and I would like the temperature to rise half hou...

Candy by Community Member
  • 1228 Views
  • 4 replies
  • 0 kudos

3rd gen nest heatlink faulty

My 3rd gen Heatlink is faulty. I have been through all the restart procedures but it is dead. Is it possible to just get a replacement Heatlink without having to buy the full Nest Thermostat package?

Daveo1 by Community Member
  • 279 Views
  • 1 replies
  • 0 kudos

Thermostat compatibility

I have a forced air heating/cooling system. Heat pump with propane backup. Trying to figure out if the Nest is compatible with my system. I have not found a wiring diagram for the Nest. My current system hasE @ T stat to W2 on furnaceAux @ T stat to ...

MajorZab by Community Member
  • 619 Views
  • 5 replies
  • 0 kudos

Nest Thermostat has no power

My nest thermostat has a faulty wire, resulting in no power. Can changing the thermostat from heat to air conditioning cause this to happen?

TySimmons by Community Member
  • 426 Views
  • 3 replies
  • 0 kudos

w5 error

Registered a Thermostat connection yesterday and i am still waiting on any form of contact. I tried the call facility but after 45 minutes of waiting, gave up . I have a case reference to quote. Can someone please even acknowledge that this is being ...

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