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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4706 Views
  • 0 replies
  • 5 kudos

Nest 3rd generation heat link

My nest thermostat is coming up with an error code H71. I had a heating engineer come out to look at this today and they advised their is no power coming from the heat link? Iv seen this is a common fault from other customers and wondering how I can ...

Nest heat link

My heat link is completed dead, no lights, not responding at all, fuses/sockets checked. I can't turn on the heating manually without the heat link responding. What do you suggest?

Suts by Community Member
  • 598 Views
  • 4 replies
  • 0 kudos

Unable to Find W-Fi Network TD004 (0.65)

Thermostat was able to connect to my previous router. When I upgraded to a new router the thermostat is unable to find the wi-fi network. The error on the app is TD004 (0.65). I have done the following:Factory reset on thermostatReset wifi routerRese...

bbohnson by Community Member
  • 2454 Views
  • 7 replies
  • 1 kudos

Heat Link seems to have died

Hi, I seem to be having a issue on one of my gen3 heat links(I have two zones).As of about 2 weeks ago no lights on one of the heat links, no error on the linked nest though.I have cycled the power to the device, the heat link lights up briefly, yell...

richt87 by Community Member
  • 725 Views
  • 6 replies
  • 0 kudos

NEST THERMOSTAT /// WIFI reconnection

I need my NEST THERMOSTAT RECONNECTED. I changed INTERNET PROVIDER to AT&T and GOOGLE SUPPORT PERSONNEL cannot remedy. Model: GA01334-US SKU: 6427015 Purchased: 03/27/2021

LoneWolf by Community Member
  • 556 Views
  • 2 replies
  • 0 kudos

App not online

Hi there, I'm moving this thread to the Master thread as this is a duplicate topic.

GarrettDS by Community Specialist
  • 163 Views
  • 0 replies
  • 0 kudos

How to Block Heat-Cool Mode ?

Configuration is two Nests, two zones (EWC zone panel) with gas forced hot air heat plus A/C. Conventional R-W-Y-G-C wiring (G zone 1 only).The zone panel has "seasonal mode" switch to allow heat or cool but not both. This prevents one zone calling f...

aap by Community Member
  • 682 Views
  • 5 replies
  • 0 kudos

3rd Gen Learning Thermostat connection problems.

We inherited a Nest 3G thermostat when we bought our house earlier this year. It was working fine as the winter ended but has been dormant during the summer months. It now won't work - there is a green and orange alternating flashing light. If I pres...

Ossipee by Community Member
  • 691 Views
  • 3 replies
  • 0 kudos
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