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Nest Thermostats

Blog Posts

Support changes to our earliest generation Nest Learning Thermostats Read more

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 16136 Views
  • 0 replies
  • 6 kudos

Thermostat delay message

Ive had the nest thermostat for 2 years now. has been working fine up until now. I have a C wire.Lately Im noticing when the thermostat clicks on, I see a 3 minute delay message. Boiler goes on, then after 3 minutes goes off, then goes back on. Somet...

Jmosk by Community Member
  • 48566 Views
  • 19 replies
  • 0 kudos

Resolved! Home/Away Assist Doesn't Recognize That I'm At Home

I have just set up Home/Away Assist and registered my phone. However, even though location services is working fine and I'm sitting in my living room the Nest app shows my current status as Not Here. Does anyone have any ideas as to what might be wro...

pjda by Community Member
  • 13926 Views
  • 10 replies
  • 2 kudos

Resolved! Hot water icon disappeared from app and thermostat

Changed broadband provider so had to input new network on 3rd generation thermostat. Since, hot water icon disappeared from thermostat and from Nest app. Can now only get hot water by using manual override. Had plumber check over system which is fine...

georger by Community Member
  • 5163 Views
  • 5 replies
  • 0 kudos

Nest Heat Link Failed

The heat link has failed on myNest thermostat there is power to the link but no power output to the thermostat. Had our electrician check it this morning and he says the heat link has failed abs it is a know fault. The thermostat is only about 2 year...

MarkieB by Community Member
  • 659 Views
  • 4 replies
  • 0 kudos

Thermostat

Our thermostat is showing that the temperature in the house is 99 degrees f. We have the heat set at 69 degrees and the temperature in our house is no where near 99. I restarted it and it is still the same. Help please.

Dandebs by Community Member
  • 375 Views
  • 1 replies
  • 0 kudos

close air conditioner failed

When I try to close device, using the URLurl = "https://smartdevicemanagement.googleapis.com/v1/enterprises/"+project_id+"/devices/"+device_id+":executeCommand";param = '{"command":"sdm.devices.commands.ThermostatMode.SetMode","params":{"mode":"OFF"}...

meng by Community Member
  • 424 Views
  • 1 replies
  • 0 kudos

H72 heatlink not working

Heat link not working at all. Had an electrician in and he said no power coming from the heat link. All connections checked and fuses etc. had to temporarily bypass to allow heating to work. Do I need a replacement heat link?

Bilbo by Community Member
  • 470 Views
  • 1 replies
  • 0 kudos

Connection

Hi, I’m having problems with the wifi connection. I’ve had the device a year and ne er has it failed me. It’s the plug in thermostat. I e got a picture of a house inside a box on the front of the device. I’ve done everything I’ve read on here. turned...

Renaye by Community Member
  • 356 Views
  • 1 replies
  • 0 kudos

Scheduling temperature change in thermostat

I have senior parents living with me and with winter in northeast, i would like to keep the house warm. But then that feels too warm at night. So i want to set it to cool down. I don’t see a way to change mode from heating to coming while setting a s...

Sea2NJ by Community Member
  • 357 Views
  • 1 replies
  • 0 kudos