Google Nest Community

Setup App not connecting to device

Trying to add this device to the next app, and the “Assisting Product” is not connecting to the Nest E thermostat. This is the 3rd in I have installed in my multi family home. 3 time was not the charm. Please help.

Wire hook up

I have written down my old wires and where they are hooked up. I cannot find any article that asks what color wires you have and where to hook up the wires to the new nest thermostat.

Heat pump output only88 degrees

I worked with two tech support people. The second one got my output temp to 103 degrees but the next day it was back to 88 degrees. Another system in the house that is not a heat pump has output around 110. We switched white, grey and yellow wires bu...

Bad battery

Assisting Product not connecting

Trying to add the Nest E thermostat to my Nest app. After scanning the QR code, the Assisting Product is not connecting. I am on the same wifi network, Bluetooth is on. I have 3 thermostats total and I was able to add 2 successfully.

Not charging

My next stopped being charged, it is currently on a USB cable to do so b/c I have no heat.Is this a normal thing? If the HVAC system can't keep the thermostat charged, it is just a rock on the wall. Please advise!

NEST THERMOSTAT LOST WIFI CONNECTION

I have wireless internet 500mps/500mps in my home and ever since we installed the Google Nest thermostat my wifi keeps getting knocked offline and to my knowledge the thermostat has never been connected to my wifi. I am unable to reboot the system my...

Nest stopped activating humidifier…

I’ve had my Nest Thermostat working with my current furnace and humidifier for a few years now. The first year it worked great, my humidifier would run every time it was supposed to. The second year, it wouldn’t kick on when the furnace did, even whe...

Why has an advisor not stepped in to help me? No WiFi connection - W5 fault

I am shocked after a week waiting for an answer on here, and 3 weeks waiting for the support to get my thermostat replaced.I have now come to an awkward situation where 3 weeks ago my thermostat was diagnosed as faulty by Alex the support person, as ...