Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Unable to charge battery via USB connection
I have not been able to establish why my nest thermostat 3rd generation cannot charge, I have tried multiple different USB plug connections throughout diff electrical sockets and it is no longer charging at all. Unclear what the issue is as it one da...
Nest app says thermostat is offline, but it isn’t
The Nest app recognizes all of our thermostats, but it’s saying that one of them isn’t connected to Wifi and is offline, but it’s not. We can control the unit manually on the wall. Any idea what to do? Apparently, people have had this issue, but all ...
How to make a complaint?
I had my Thermostat replaced back in May, and have been waiting for the installation fee refund since then. I've had a case open (4-5026000031112) for a while, and keep being told that it's been escalated, but nothing happens. I contact support most ...
Nest Thermostat
How do I log in to my Nest thermostat via Windows. In the days when Google provided HUMAN support I got it working (about 18 months ago) but now I cannot remember how to log in. I am using the same Google account. I have tried the app on Android but ...
Google Nest and Two Zone
Do I need two separate Nest for 2 Zones?
Device not connecting to app after power outage
Hi there, we have an original Google Nest Thermometer that has worked well for more than a couple years.We had a power outage last night and while the device did have a fully charged battery, it was dead this morning.Power was restored later in the a...
Trane system with no labels
Does anyone know how to connect nest thermostat to trane system with no labels?
Wiring my new nest thermostat
Wiring on my current thermostat is as follows: C-blue, rh- red I have a jumper between rh and Rc, w/2 black, g- green, y-yellow, and w/e white. How would I wire my new nest learning thermostat:Thanks in advance fir any help you can provide
Nest is stuck on logo screen.
Nest was already installed and working fine for about 3 months. Then it lost wifi, followed by ligo screen only. I have reset it. I have taken it off the base and charged it overnight. Since it still would not change, i tried charging with a differen...
Nest Thermostat compatible
Please confirm our hvac system will be compatible with the nest thermostat. Thank you so much!
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