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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 5110 Views
  • 0 replies
  • 5 kudos

Power connector not working

Just installed a new Nest Learning Thermostat 3rd gen. Had low Vin when cooling, and Google support said I needed a power connector since I didn’t have a C wire. After installing the power connector, I have low Vin and low Voc. Can someone help?!

Oaklandc by Community Member
  • 167 Views
  • 1 replies
  • 0 kudos

Nest T-Statsdisappeared from my iPhone app

I've been using my iPhone Nest app to control my two Nest Thermostats for years. Suddenly, the app wants me to "add" my t-stats. Both are working fine and connected to my network. How do I re-connect to my iPhone app?

Sadie01 by Community Member
  • 133 Views
  • 1 replies
  • 0 kudos

Resolved! 3rd generation thermostat - heat link no power

I had a Nest 3rd Generation Learning Thermostat installed in July 2021. It has worked perfectly until last Saturday. The Heat Link is no longer power, despite it receiving power. Consequently, the Thermostat is no longer charging and is dead. I have ...

Access to Google Nest only

Is there a way to allow others using the Nest thermostat without adding them as family members to my Google account? (the Nest was set up with its own Google account, not my primary Google account).

Nest Learning Thermostat Fan Not Working

We just installed our Nest Learning Thermostat a few weeks ago. When we did the install and the test, everything worked great. The fan kicked on immediately, cooled and heated without a problem.We tried to turn on our A/C yesterday, attempted to drop...

Danimal11 by Community Member
  • 170 Views
  • 2 replies
  • 0 kudos

H1 error. Can’t connect to heat link

Hello everyone,im having issue with connection between thermostat and heat link. It displays h1 error message.Since last 2 years there was no issues. I’m trying to reset and paired again but no improvements.I have been performing troubleshooting but ...

VadiKus by Community Member
  • 615 Views
  • 1 replies
  • 0 kudos

Nest Learning Thermostat not cooling

I just installed my Nest Learning Thermostat last night, but it's not cooling. I moved in a month ago and hadn't had cooling issues. The AC was cooling perfectly before I installed my Nest Learning Thermostat. I'm attaching two before & after wiring ...

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Auggie by Community Member
  • 131 Views
  • 1 replies
  • 0 kudos
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