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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4713 Views
  • 0 replies
  • 5 kudos

New NEST Thermostat blows heat on Cool setting

I've seen a lot of people with this issue. My problem is when I go into the Nest/Google app and click Settings - Thermostat there is no option to switch O & B setting.Any suggestions?

CGaines by Community Member
  • 207 Views
  • 4 replies
  • 0 kudos

My Nest Thermostat won’t connect to Wi-Fi or app. I’ve reset router, reset and recharged thermostat

I’ve followed the trouble shooting multiple times. I’ve reset my router. I’ve plugged in and recharged the nest device multiple times. I’ve fully reset and restarted the nest multiple times. Still won’t connect to Wi-Fi or app. It keeps losing power....

Orendk by Community Member
  • 155 Views
  • 1 replies
  • 0 kudos

C wire not getting power...but it powers my current thermostat!

My current tstat works fine and is powered by a C wire. When I install the Nest, it tells me there is no power from the C Wire. I've checked all connections multiple times. I've spent time with tech support, and the best they can tell me is there is ...

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bill1724 by Community Member
  • 7466 Views
  • 6 replies
  • 0 kudos

Help connecting Wi-Fi to nest thermostat

I am having some issues connecting my Nest thermostat to WiFi. The setup code is on back of thermostat and I cannot remove thermostat from wall, i love in an apartment.

Nest app offline. No internet connection

I have a nest, learning thermostat, third generation, and since December, it has found my Wi-Fi until yesterday and then it went off-line, and I have restarted the Wi-Fi modem; restarted the thermostat; signed out and back into my Google account to n...

NLK by Community Member
  • 414 Views
  • 0 replies
  • 0 kudos

Installation Orientation

Can the Nest Thermostat base be installed horizontally? I know it kind of defeats the purpose of the leveling bubble, but it would be nice to get one of the screws into solid wood (a stud). Thanks in advance.

ScottJE by Community Member
  • 282 Views
  • 2 replies
  • 0 kudos
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