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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 23835 Views
  • 0 replies
  • 8 kudos

Cool is on but not cooling

Hello. For the last few days the upstairs Nest Thermostat has been set to cool but it’s stuck at 92F and won’t budge. It ran for 13 hours which is not normal. The downstairs Nest is working fine. I thought it was the filters so changed both a large a...

Pooja1 by • Community Member
  • 479 Views
  • 1 replies
  • 0 kudos

Thermostat nest

I have 2 issues that I need support. My app was recently updated and then I was not able to sign in and when I select forgot password I don’t get any email so I signed in with a different email address but I don’t have the option to control the tempe...

Gimo by • Community Member
  • 332 Views
  • 1 replies
  • 0 kudos

Nest receiver completely dead

Plumber came out and confirmed power supply fine but receiver (and therefore thermostat) completely dead. Suggested posting on here as there are apparently lots of issues with them. No idea when purchased as came with the house so purchased by previo...

Nest Support Page Out of Service

Nest Thermostat got W5 error. Checked all posts and guidelines and confirmed that it is the wifi chip issue and I need to contact Google Support. https://support.google.com/googlenest/gethelp however keeps on giving 503 error.Tried call the support b...

salamath by • Community Member
  • 625 Views
  • 3 replies
  • 1 kudos

4th gen thermostat

Hello,We just put the 4th generation thermostat in our hallway last night. I cannot get it to connect to the app. The app keeps saying it is offline. Turned wifi off and on. Added and deleted the thermostat 4 times. Nothing works. And the NEST folks ...

SMurphy22 by • Community Member
  • 225 Views
  • 0 replies
  • 0 kudos

Nest 4th gen wifi connection

Hello, I'm trying to connect my nest 4th generation thermostat to the wifi. I get though the set-up on Google home both the app and thermostat can see each other. I try to connect it to the Wi-Fi and I get a message saying I have the wrong password. ...

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