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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4670 Views
  • 0 replies
  • 5 kudos

Resolved! Rush hour rewards

I can not believe how many people are complaining about this same issue. I have tried numerous ways to contact Google by phone and the so called "help center". I just want to unenroll from this program. It has messed up my AC had to replace a capacit...

Jmontes75 by Community Member
  • 514 Views
  • 6 replies
  • 2 kudos

Nest learning thermostat app

Question I just got nest learning thermostat and when doing process with setup in app I get through most of it connects to Wi-Fi but at the point where it says where is device located I can scroll but when I check one it just locks up and I can’t do ...

Jeffcz by Community Member
  • 334 Views
  • 3 replies
  • 0 kudos

nest hookup to heat pump a/c

Ok uninstalled the upstairs nest (i know bad) and moved it. It worked perfectly on my old a/c furnace.So my new a/c furnace is also a heat pump so a hybrid . So we have two a/c furnaces in home and I have two nests. I can see, access and schedule the...

TGM by Community Member
  • 522 Views
  • 6 replies
  • 0 kudos

Out of town when landlord changed wifi

I'm out of state for the summer, and my landlord has changed our wifi system and a new SSID.I can get a friend into my apt to update the Nest thermostat and connect it with the new wifi.But will the thermostat then automatically reconnect with the Ho...

The_Driver by Community Member
  • 453 Views
  • 10 replies
  • 0 kudos

Help with nest

All kinds of messages from my nest.. can you all please help.. that is look wired correctly?     

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Msoriano by Community Member
  • 237 Views
  • 4 replies
  • 0 kudos

App showing OFF when scheduled to be ON

I've had a Nest Learning Thermostat for over 3 years. It controls the radiators and the hot water on a fixed schedule for each. I've just noticed that the hot water is showing as OFF in the Nest app within the scheduled time (8am - 8pm), where it sho...

reset heat link

I hope someone can rescue me, we've been fine for years but nest thermostat is saying reset heat link. The heat link was steady yellow light, I pressed it and it flickered into life with green lights. Im stuck on the thermostat asking for 6 digit cod...

Paul28 by Community Member
  • 228 Views
  • 4 replies
  • 0 kudos

Is my system compatible?

Hi,I recently ordered a Google NestThermostat - Sand for my ac system. I installed but at no point did it cycle the compressor so I rolled back to my Honeywell. In total I have 6 wires (unused wire labeled C behind the plate) and a heat pump without ...

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