cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Help Center

Forum Posts

Start a conversation

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 21827 Views
  • 0 replies
  • 6 kudos

Nest thermostat

Have W5 error message - Gone through all troubleshooting options - Spoke to Google nest team via tel no 08081 692307 - Informed W5 error is a recognised fault that requires replacement of thermostat but that it was no issue as still under warranty - ...

MDGill by • Community Member
  • 407 Views
  • 2 replies
  • 0 kudos

Nest Heatlink CH not working

Hi AllI would appreciate some advice. I have a 3 circuit conventional heating system (downstairs radiators, upstairs radiators and hot water, hot water tank upstairs) controlled by nest app and 2 heat links ( one for upstairs and one for downstairs +...

BrianMcC by • Community Member
  • 474 Views
  • 3 replies
  • 0 kudos

Nest Heatlink no light/ H71 error on Nest app

My nest thermostat this morning notified me that there is a connection issue, got the error H71: Cant connect to heat link to control heating. After checking the heatlink had not light displayed. -Contacted support team and was told this is a known i...

Kashifr by • Community Member
  • 465 Views
  • 3 replies
  • 0 kudos

Fan Schedule Feature Request

I have two Nest thermostats, one on each floor. With the thermostat positioned in a central area for each of the thermostats I do find that the temperature on the thermostat is not accurate since the room temperature and the temperature at the thermo...

Gsport by • Community Member
  • 548 Views
  • 3 replies
  • 1 kudos

Heat Link not working

Hi. My Nest Heat Link is not working. I've restarted mains power to reset it but this has not worked. There are no lights visible on it so I think it is broken. I need it replaced immediately as I can't manually turn on my heating.

TomLJ by • Community Member
  • 722 Views
  • 5 replies
  • 0 kudos

Wake Display on Approach

I set it to wake display on approach on the iOS google home app, but it never ever wakes up. Is the motion sensor defective? What should I do?

DrYes by • Community Member
  • 772 Views
  • 2 replies
  • 0 kudos

Wire identification

Hi there,Can anyone help with identifying these wires, and the corresponding letters?I have a red, black, yellow, white, brown and green wire connected to the current thermostat.The above wires are slotted into ports 1, 2, 3, 5, 11 and 12 respectivel...

NateBD32 by • Community Member
  • 386 Views
  • 1 replies
  • 0 kudos

Nest offline while away for extended time

The WiFi in my home went down briefly and my Nest is now online while all my other WiFi connected devices are online. I set my schedule before leaving the house to heat at a constant temperature everyday. My question is if my Nest is still working an...

Momoftwo by • Community Member
  • 1023 Views
  • 5 replies
  • 0 kudos
to vote
Labels