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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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  • 5 kudos

Nest Thermostat Compatibility

Hi, the Nest installation app says my thermostat is incompatible. I have the older "Nest Thermostat".As you can see in the photo, my existing thermostat has wires connected to E, Y, G, R, B, and C with a jumper from E to AUX. Any idea why this is not...

Preheating with Early-On and auto schedule off

Hello,I am in an area with TOU rates and I am trying to use my Heat pump to only run during times electricity is cheaper. I have a manually set schedule that matches my rates, but lately have noticed that it will turn on and preheat before the time I...

cptmackay by Community Member
  • 227 Views
  • 3 replies
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Resolved! Adding 24v power to C on Nest G4CVZ ?

Where do I connect the second wire from 24V AC supply?I have only two wires from original Honeywell mercury switch thermostat; Red & White. Purchased a $129 Nest G4CVZ about 3-4 months ago. It was suggested to add a 24v AC power supply for C. So I ha...

PDMguy by Community Member
  • 694 Views
  • 6 replies
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W5 error on nest therm

I am so frustrated. Have followed all the trouble shoot suggestions. Nada.no way to contact google. my upstairs thermostat is connected and my downstairs one stopped connected to Wi-Fi a few weeks ago. I have intermittent tried to start it but to no ...

Dzseigal by Community Member
  • 227 Views
  • 4 replies
  • 0 kudos
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