Nest Thermostats

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

Replacement heat link

I've been informed (after nearly two weeks of emails, 3 collective hours of phonecalls and absolutely no progress) that I'm to return my "heat link" for replacement. It is wired in to my central heating and is fundamental to heating my property. I ca...

Replacement learning thermostat says system changed and is shutting down

Hi, I had a nest learning thermostat with the w5 error, bought a new one and when I plug it into the mount it’s says system changed detected, thermostat is shutting down. The screen goes black and the little green light at the top remains lit. Pluggi...

Nest thermostat disconnected

My nest thermostat all of a sudden stopped working and appears to be disconnected. I cannot reconnect it.

Resolved! Nest 3rd gen learning Thermostat

Hi I've installed this thermostat, heating works using the USB cable, I have 11.94v coming out the t1 and t2 and at the base but when it's attached coming up with no power to the thermostat, cable is fine as there is 11.94v at the cable end, can anyo...

Nest thermostat - fan on but heat not coming on

Installed a nest learning thermostat at mom’s house (haven’t turned on learning yet) followed same wiring pattern as older thermostat minus the jumper wire since directions noted not to use. Got heat immediately. Had shut down heat while away for a f...

Resolved! Stop Eco from coming on until I request it do not want echo to come on

I don’t want echo to come on until I request it.

nest thermostat screen

I don't want my screen to go off and on. I want it to stay on, even with no movement.

Nest Thermostat is set to turn heating off at night but the heating keeps coming on even though

Hello. I Appreciate that a number of people have had this issue but I can't see a solution. We have had a Nest Thermostat for a few years now and experience really odd patterns with it. Currently even though it is set to turn the boiler off at night ...

Nest Thermostat App

My nest app use to show the name of who made the adjustment of the temperature in the History section but I doesn’t now why? Must be a setting somewhere that’s not correct.

Thermostat keeps saying no power

My heater will stay on consistently and when I check on the app or on the device itself it’ll say no power and give me the code E298 but then it’ll go away and work fine, I wired it step by step on the app if I can get some help to fix that thanks

Google Nest Community

Blog Posts

Help Center

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Replacement heat link

Replacement learning thermostat says system changed and is shutting down

Nest thermostat disconnected

Resolved! Nest 3rd gen learning Thermostat

Nest thermostat - fan on but heat not coming on

Resolved! Stop Eco from coming on until I request it do not want echo to come on

nest thermostat screen

Nest Thermostat is set to turn heating off at night but the heating keeps coming on even though

Nest Thermostat App

Thermostat keeps saying no power

Nest language

Heater only blows cold air

Urgent help!

Very Low Battery

Nest thermostat phone app malfunctioning

Google Nest shows incompatible in Google Home app,...

Nest Locked and Not Connected to App

Nest w5 error

Nest isn't compatable

Nest app displaying that heat is on when it's real...