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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4704 Views
  • 0 replies
  • 5 kudos

Error code t04

Error code t04 shows, went to nest website, but doesn't say how to fix it.

Fan is on, but not heating

Thermostat timing programming is being followed but sometimes only the fan turns on blowing cold air…no heat. It is set to heat mode. Program asks for sleep temp to change to comfort temp at 6:30a. Cold air blowing lowers temp! So the blower just run...

Sassy48 by Community Member
  • 373 Views
  • 4 replies
  • 0 kudos

Bacteria prevention doesn't turn off

Hi everyone,I've been using the Nest V3 learning thermostat for a few years now but last week the bacteria prevention symbol came on and is now on for a whole week?In my heating system and Nest the warm water temp is set to max 60 degrees celsius and...

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RoyRacing by Community Member
  • 457 Views
  • 3 replies
  • 0 kudos

Software Won't Update

I have a 3rd generation EU Nest learning thermostat that won't update to the latest software. It keeps telling me the software is up to date however I am running 5.9.5.2 which was November 2021. According to the Google information the latest software...

pyrmont25 by Community Member
  • 144 Views
  • 0 replies
  • 1 kudos

Can't reset PIN from app

My thermostat lost power and wifi, and when power returned, the thermostat didn't recognise the PIN that had been working fine until then. When I go into the app and press the settings icon in the top right corner, the only information displayed is u...

Nest not powering on

I just installed a nest learning tstat and it won’t power on. I connected it to usb charger over night and it still doesn’t turn on. I tried to reboot but after 10 seconds the screen still doesn’t light up. Do I have a defective unit? Shouldn’t it po...

DJCarl by Community Member
  • 786 Views
  • 13 replies
  • 0 kudos

Nest not controlling central heating

I have had a google nest for 18 months. It was installed at the same tome as a new baxi system boiler and hot water cylinder.My central heating comes on randomly when the nest says it is off. When this does happen the nest cant switch the boiler off ...

Jmwblues by Community Member
  • 174 Views
  • 2 replies
  • 0 kudos

R and W wire compatability?

Am I able to chime in here? You guys are god-sends, working out all the detailed Heating / Nest problems. So this is my wiring system. And this is my heating system. Which nest will work for this? Both, or just the fancier one?

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mikendo by Community Member
  • 319 Views
  • 4 replies
  • 0 kudos

Energy consumption

Thanks for taking an interest. I tried to continue email chat by replying to the email thread, but received an undeliverable message instead. All in all, when in ECO mode, is energy consumption the same whatever thetemperature is set at? Eg 16C compa...

Adaleine by Community Member
  • 290 Views
  • 3 replies
  • 0 kudos
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