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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4666 Views
  • 0 replies
  • 5 kudos

Humidity reading

Recently installed Nest learning Tstat. Before I add additional sensors, I’m trying to get all bugs on main unit correct. The humidity has read 100% since install. How long should it take for internal sensor to read correctly? My house has a whole ho...

Nest Learning Thermostat low battery & power

Yesterday my electrician attempted to install and set up the new Nest Learning Thermostat only to have a low battery warning. I let it heat the house for 2 hours then tried to charge it via USB. There is a blinking green light on at all times. I do n...

Nest thermostat keeps resetting to scheduled sensor

Hello!I’m having an issue where my Nest thermostat keeps resetting to the scheduled sensor after I change it to a different one. For example, I have it set to use my living room sensor in the morning (7-11am) but sometimes I work in the basement so I...

Jsh415 by Community Member
  • 397 Views
  • 7 replies
  • 0 kudos

Nest App - Unable to login

As with others since google took over nest I am unable to use the nest App. It says log in with google which I do. It asks if I've already got a nest account which I say yes to. Wont let me in. It asks if I want to reset my password. I say yes no ema...

Delboy010 by Community Member
  • 732 Views
  • 3 replies
  • 1 kudos

Alexa Not Showing In Partner Connections

I switched internet providers and now I cannot connect my Neat to Alexa. It’s not showing in partner connections through the Google Home app. And Nest doesn’t show as an available connection option in the Alexa app when I try to add a thermostat.

RNeedham by Community Member
  • 1386 Views
  • 16 replies
  • 0 kudos

Wiring assistance

 I am going from a standard Honeywell thermostat to the nest learning thermostat. I just want to make sure I have the correct wiring. Can anyone provide assistance?  

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Rjqasas by Community Member
  • 487 Views
  • 9 replies
  • 0 kudos

Undetected c wire

Installed c wire several times still is undetected. bgfy3d is code on the back

Horseshoe by Community Member
  • 269 Views
  • 4 replies
  • 0 kudos

E102 error after years of no problems with heat or ac

I've had a perfectly functioning nest thermostat for at least 4 years. Switched to heat a month ago and all seemed fine. About 2 weeks ago, we started getting e102 error messages. We checked the wire, took it out, repositioned it, restarted the therm...

Sharon15 by Community Member
  • 795 Views
  • 3 replies
  • 1 kudos

Nest thermostat help please

I have a nest learning thermostat. I forgot the pin number. The thermostat is currently locked. In trying to get it unlocked, I inadvertently removed the thermostat from my Nest app. Now I cannot unlock my thermostat when I try to add the thermostat ...

JoeV2 by Community Member
  • 319 Views
  • 5 replies
  • 0 kudos
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