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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25740 Views
  • 0 replies
  • 11 kudos

Resolved! Google Streamer LAN speed.

Hello,I bought a Google Streamer as soon as they came out, the main reason for it being using the ethernet port in my TVs at home, freeing up Wifi Band and getting a faster and more reliable connection.Received mine Yesterday, installation and setup ...

guipaes by • Community Member
  • 2644 Views
  • 1 replies
  • 2 kudos

Future of Cast Moderator

With the discontinuation of the Chromecast line and the fact that Cast moderator is not available for the Google TV Streamer, what is the future of this feature? We are currently using this in a school environment and need to know if this is going aw...

jonesca by • Community Member
  • 702 Views
  • 6 replies
  • 2 kudos

Resolved! BritBox does not work on new Google Streamer

Anyone manage to get BritBox to work on the new Streamer? Mine just refuses to launch. Tried power off and back on. Just doesn't work. This is a deal breaker for me.

Resolved! Google Streamer remote pairing

Setting up my brand new Google TV Streamer but the remote won't pair. I've tried holding in the button on the back of the streamer until the 'searching for accessories screen' appears, then on the remote I'm holding the back arrow and home button unt...

Geezagame by • Community Member
  • 1882 Views
  • 5 replies
  • 1 kudos

Resolved! Google TV Streamer: BBC iPlayer App missing

Where is the BBC iPlayer App? I know it was supported on the previous 4K Chromecast with Google TV?Seems odd to me that a product like this launches in the UK and doesn't have the biggest TV Channel/Network's app available to use.Same with Channel 4 ...

Google TV Streamer - intermittent pause/stutter

Installed a Google Streamer for more memory. It replaced a Tivo Stream 4k. Once I set everything up, I tried to play live TV from my HDHomeRun Prime (cablecard) tuner. I did this two ways, one with the native HDHomeRun app and the second via my Chann...

jmntravel by • Community Member
  • 831 Views
  • 5 replies
  • 0 kudos

Chromecast HD Wi-Fi download speed very slow

I have a Chromecast HD connected to TV via HDMI. Running latest firmware. Eero Wi-Fi router (also latest firmware) located approx. 4 metres away in same room, unobstructed. ISP speeds 150mbps download and 30mbps upload. At first, everything works gre...

Some Audio not working on new TV streamer 4K

After doing extensive testing, some audio formats don’t even work properly at all. Why would Google even give you the option for these formats if they don’t even work and passthrough properly? TrueHD - Does not work at all. Video just freezes. DTS-HD...

jheisler99 by • Community Member
  • 1072 Views
  • 5 replies
  • 4 kudos
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