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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25851 Views
  • 0 replies
  • 11 kudos

New Chromecast with Google TV 4K; Remote doesn't locate external devices

I have several 2 year old Chromecast with Google TV 4K units that have worked great. I purchased 3 new units recently. When setting up the old remote to control my TV, Settings>Remote and Accessories>pair>ok, it displays my LG (OLED) tv and allows me...

Kamamy by • Community Member
  • 2226 Views
  • 7 replies
  • 0 kudos

Resolved! Chromecast won't sign in after rebooting

The chromecast I'm using was bought last summer and it worked just fine until a few months ago. The apps started to load forever or just not work at all, so I rebooted the device. Now I can't finish the setup. If I use the remote to sign in, an error...

Ms123 by • Community Member
  • 692 Views
  • 2 replies
  • 0 kudos

Resolved! Home button on chromecast voice remote doesn’t work

I recently purchased a Chromecast with Google TV (4K). I went through all the set up steps successfully, and from the google tv home page I went to the Netflix app to log in. Once I logged in, I wanted to exit the Netflix app so I could log into and ...

google chrome cast keeps saying no connection

Hi, my google home keeps saying "No connection" when I want to connect with google chromecast.Chromecast is in the TV HDMI.I have google home app on my iphone, and internet. It's connecting. It even takes over my TV when I try to connect. But than.. ...

GeertjeV by • Community Member
  • 525 Views
  • 1 replies
  • 0 kudos

Resolved! Round app icons on home screen

I still have rectangle app icons on home screen on living room tv but round app icons bedroom TV. I tried system update but still have rectangle icons with no updates available. Everything else is fine so this is not a real problem. Just curious why ...

Rjproctor by • Community Member
  • 793 Views
  • 1 replies
  • 0 kudos

Chromecast 4k Max (HBO) app not working

I have multiple Chromecast 4k devices in my house. On all of them, the Max app (HBO) has stopped loading. There is an error that comes up saying that Something went Wrong. This started happening 2 days ago. If I use the Max app directly on the smart ...

mike64 by • Community Member
  • 5085 Views
  • 11 replies
  • 2 kudos

Disable random MAC on network before it is connected

Have to whitelist chromecast for a network, but can't turn off mac randomization until connected I am trying to support use of chromecast in a elderly home and its a disaster. Here is our problem: 1. The home requires wifi devices to display login we...

Grebloken by • Community Member
  • 587 Views
  • 3 replies
  • 0 kudos

chromecast doesnt install new apps

hi, after having had the Chromecast device perfectly functional on may TV for a month, since yesterday I am unable to install new applications. The error message says 'An error occurred. Please try again.' Besides this, the device works and the alrea...

mauro2390 by • Community Member
  • 276 Views
  • 0 replies
  • 1 kudos

Chromecast remote

Just got a Chromecast HD and was trying to setup volume control with the remote. I have a Falcon TV from TCL and I just couldn't get anything to work. Anyone knows how to control volume on a Falcon TV using Chromecast remote?

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