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Resolved! Regarding audio and video not synced with Google TV Streamer

Hey everyone,We are aware that some users might be experiencing an issue where audio is not synced with video from their Google TV Streamer. This appears to be related to specific audio equipment and configurations, and does not seem to be a widespre...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 16966 Views
  • 0 replies
  • 10 kudos

Resolved! MAC address for Chromecast with google tv

Hi,for me to connect my chromecast to my wifi, I need to get a MAC address for the chromecast. However I can’t find anything. I’ve been trying for the past 3 hours to connect to the wifi but nothing is working. I cannot even set it up on the Google h...

Shayma by • Community Member
  • 425 Views
  • 1 replies
  • 0 kudos

Factory Reset doesn't work

Hi!We've just moved and I'm trying to set up our chromecast Ultra in our new home. I was not the one who set it up last time so naturally I got the "please do a factory reset" message. I have now done a manual factory reset three times(holding the bu...

MarieM by • Community Member
  • 587 Views
  • 1 replies
  • 0 kudos

Chromecast casting problem

I Connot Connect To my chromecast. I have tried restarting and factory reseting it but i still cant cast

HerrWolf by • Community Member
  • 406 Views
  • 2 replies
  • 0 kudos

No Chromecast settings in Google Home

I cannot access the Chromecast Settings in Google Home. To adjust volume, it says I have to go to Chromecast/Remote settings, but the button/gearbox doesn't exist for me to select. I recorded the issue: https://imgur.com/gallery/cuhWDQi

Chromecast won't start

When I try to setup Chromecast on my LG TV the word "Chromecast" is displayed and then the Goggle spinning logo is shown, but when it disappears the TV just shows the HDMI (1) pictures. Also, I have no "cast" option when I click the three dots in top...

roypaun by • Community Member
  • 269 Views
  • 1 replies
  • 0 kudos

Cannot turn off Samsung TV

What's the trick with HDMI CEC and Samsung TVs?I have a couple of Samsung FrameTVs and the HDMI CEC is inconsistent with the Chromecasts. I have CEC enabled on both the TVs and Chromecasts. The power button on the Chromecast turns the TV on with no p...

Google TV, no cast icon. It looks like Google TV is correctly installed

Google TV, no cast icon shown in Chrome. It looks like Google TV is correctly installed, because VideoLan VLC-player shows Chromecast HD available and I can use it. There is no Cast icon in the left panel (in panel with three dots).The question is: H...

Escom by • Community Member
  • 697 Views
  • 6 replies
  • 0 kudos

Cause of Chromecast Resolution Fixed at 720p

I have a monitor that supports 1080P and a Google Chromecast with Google TV 4K .1. My monitor does not allow manual setting of resolution. Automatically sets the maximum resolution based on the connected source.2. The monitor supports 1080P. When usi...

BJ3 by • Community Member
  • 7426 Views
  • 10 replies
  • 7 kudos

No sounds 5.1 sound with DLNA

My CCwGTV is connected to my AVR, surround sound with Netflix, Disney+ works fine.I have a DLNA disc connected to my router, with some files that are .mkv using H264 and AC3, in the chromecast using VLC, Kodi or MX Player, with or without passthrough...

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