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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 149 Views
  • 1 replies
  • 1 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 27018 Views
  • 0 replies
  • 12 kudos

YouTube app won’t auto load to 4K

From the onboard YouTube App, I can’t get 4K videos to stream at 4K automatically. I have to change the settings to 4K in every video. My internet speed is not the issue, I’m getting 600mbps to the device. my CCwGTV is the only device this is happeni...

The TalkBack will not turn off and it was just turned on randomly

For some reason TalkBack is on when I'm trying to watch TV It will not turn off. I have gone into the settings 20 times this morning. It is not turning off. I have talkback off. I have checked every accessibility setting. I have restarted the Chromec...

Misskris by • Community Member
  • 275 Views
  • 0 replies
  • 0 kudos

Can't access settings/notifications Chromecast+Google TV

I've just done the set up for my Chromecast 4k from the HD version and it all went fine, but I can't access the settings or notifications menus. I can only move the cursor to the search function but further right presses do nothing. This works fine o...

joraaaan by • Community Member
  • 686 Views
  • 3 replies
  • 0 kudos

Disney plus i Netflix problem 4k

Część nadal mam problem z netflixem w 4k i Disney plus wyświetla tylko HD you tube działa i HBO max pokazuje 4k telewizor uehu487500 czy kiedyś to naprawicie telewizor ma matryce 4k bo wbudowany Netflix w telewizor działa w 4k normalnie ?

Chromecast remote volume control occasionally stops working

I recently purchased a new Chromecast with Google TV and wanted to implement it into my setup.Set up is: Pioneer - TV and Reciever with a wired speaker set up in the room. Chromecast is plugged directly into the HDMI on my receiver.I went through the...

Bellwar by • Community Member
  • 643 Views
  • 1 replies
  • 0 kudos

Chromecast pauses every few minutes

Chromecast Pauses every few seconds.Wired Connection ✓Reset Chromecast ✓Reset Router ✓ Not streaming using an external device, just the Chromecast it self...✓What else can i try to fix it ? Wtf Google, this bug is out there for ages already, will you...

Frischi by • Community Member
  • 388 Views
  • 1 replies
  • 0 kudos

Screen stays black when streaming via Chrome

Hello all,I just re-installed my Chromecast and all seems to be working fine. I can stream my Android Phone and my Android Tablet but when I start streaming my Laptop via Chrome (Win 10) the screen stays black.The Chromecast itself is found and the b...

2MD by • Community Member
  • 395 Views
  • 1 replies
  • 0 kudos

Ticking a box when being asked to verify I am human

Hello there. I'm trying to sign in to my NordVPN account on my Chromecast. When trying to do so, I am referred to a webpage where I'm being asked to verify I am human. However, for some reason, I have no way of ticking the box that needs to be ticked...

eytaneba by • Community Member
  • 2457 Views
  • 7 replies
  • 2 kudos

Erratic Chromecast Remote

Hello, My Brand new chromecast remote has been erratic since purchased a few weeks ago. I have searched the threads and attempted to:Pair/unpairFactory reset (no batteries for ten mins) Unplugged chromecastI am at a loss as what to do. It works fine ...

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