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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 1126 Views
  • 14 replies
  • 1 kudos

"Stereo only" setting does not work, still outputs surround sound

Hello! We have a Chromecast plugged to a video projector, whose sound output is a cabled stereo system. For the past few weeks I have been unable to stream anything from Disney+ or Amazon Prime with correct sound. Even if the Chromecast settings are ...

Set up remote button not working

The Google TV remote no longer works with my sound bar. It keeps saying something is wrong when I try to setup the buttons. I follow the suggestions in the link below including factory reset and it still doesn't workhttps://www.googlenestcommunity.co...

Resolved! Setting up google chromecast

I am setting up Chromecast for the first time and my chromecast is set to HDMI 2. I am not getting a signal on my tv screen. What do I need to do? Thanks for your assistance!

tbfavero by • Community Member
  • 2244 Views
  • 8 replies
  • 0 kudos

Youtube not loading on one device but not another.

Up until recently (2 weeks ago), I was able to cast YouTube from my Samsung Galaxy 52a. However recently I can connect to Youtube, and play a video for 3 seconds before it gets stuck in forever loading screen. Previously it would clear up within 3 - ...

Black screen flicker

Hello!I just bought 2 Chromecast ultras and encountered this repeated issue.Screen cuts to a black screen with a buffering wheel for a few seconds. I know it’s not buffering because the media is still casting continuously because I miss part of the s...

Mjbennion by • Community Member
  • 1344 Views
  • 6 replies
  • 0 kudos

Google TV remote not working and overheating

Hi there my Google TV remote is no longer working this morning. I have attempted a hard reset via removing the batteries and holding the home button. The remote appears to be non functional as the LED is not flashing after the hard reset or when I tr...

Ruuly by • Community Member
  • 606 Views
  • 1 replies
  • 0 kudos

Resolved! New Chrome version - no Cast

My Chrome Browser updated last night and I no longer have a Cast button in the Chrome menu.

kperry48 by • Community Member
  • 18004 Views
  • 30 replies
  • 6 kudos

How to move Chromecast to new TV

I've setup a Chromecast HD and now need to move it over to a different TV model. Is there a way to reconfigure the TV settings of the Chromecast?Unfortunately, I'll be unable to factory reset the device and do a re-configuration: I'll hand-over the c...

briconaut by • Community Member
  • 7060 Views
  • 1 replies
  • 0 kudos
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