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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25824 Views
  • 0 replies
  • 11 kudos

Random audio drops if using surround sound

I recently upgraded from the Chromecast with Google TV to the new Streamer. I have an Onkyo receiver (Dolby vision, Dolby Atmos capable). I have my receiver connected to my TV, and the Google streamer is connected to the back of my Onkyo receiver. Wh...

Feature request: TV Streamer 120fps 1080p/1440p

Adding support for 90/120fps to the Google TV Streamer would significantly improve local network streaming of video games. The device already supports HDMI 2.1, and goes up to 4K60FPS, so adding additonal support for lower resolutions but higher fram...

RYankov by • Community Member
  • 327 Views
  • 1 replies
  • 1 kudos

Chromecast won’t connect to Wi-Fi

One of two Chromecast in my home will not connect to the Wi-Fi after I rebooted it. It has worked well Overall, since I got it until this past six months or so. It’s also no longer recognizing/connecting with the remote. When I try to use Google Home...

LisakOT by • Community Member
  • 309 Views
  • 1 replies
  • 1 kudos

Stuck on Update Loop

My Chromecast Remote started to disconnect everyday. Then I realised it needed to be updated from firmware 26.0 to 26.7. But then for some reason, EVERYDAY the device goes back to 26.0, disconnects the remote and asks for update. I have been stuck in...

Arissa by • Community Member
  • 152 Views
  • 0 replies
  • 0 kudos

unable to cast to chromecast from pc

I am unable to cast from my laptop to the chromecast on my tv. Ive reset the chromecast. Restarted my computer. Google is up to date. Wifi is ok and has been rebooted. Cast icon is grey and says no sources. I do remember last time this happened that ...

double audio when I select SBS

I am in Australia. One of our streaming services is SBS On Demand. When I open the SBS app on my TV using Chromecast, it doubles the audio. So I hear the same thing said twice a few seconds apart. If I exit out of the SBS app, it still holds on to on...

Seapea by • Community Member
  • 876 Views
  • 2 replies
  • 0 kudos
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