Cameras and Doorbells

New updates to Google Home for camera users: new AI image detection, requested features, and more!

We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...

Need help with setup? Troubleshoot common Nest camera or doorbell problems

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

Camera set up

Hi, I have 2 wireless nest cameras. One of them started showing 'camera offline' but It was still recording events. I couldn't view any live feed. I tried all the advise from the help pages but I was unable to fix the issue so I've done a factory res...

IQ Nest Camera Doesn’t Turn On

So the labels required above didn’t allow me to select a dead camera issue. I have a Nest IQ outdoor camera that is dead and won’t turn on. I e unplugged it, plugged it in an outlet I know works, swapped out the cord and tried the factory reset. The ...

Nest Doorbell Offline.

Same issue

Nest cameras

Same issue

Chime doorbell pucks?

Installed Nest Doorbell wired gen2 yesterday to front door - and after connecting everything video is great but found when ringing doorbell the indoor chime didn’t work (back door doorbell also didn’t work either). Saw posts online and removed puck t...

Late e-mail notifications

I have been using two cameras with Nest software on a PC using zones and e-mail notifications for 3 or 4 years with no problems.A couple of weeks ago I noticed that some (not all) e-mail notifications were being delivered late. Some are a few hours l...

Can't add Nest Doorbell to Home

My Nest Doorbell kept going offline today so I decided to factory reset it. Now I can't re-add it through the Home app. Once I scan the QR code it looks for the device and then eventually says "Try moving closer to your nest doorbell". Anyone have an...