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Cameras and Doorbells

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Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

New updates to Google Home for camera users: new AI image detection, requested f... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 13607 Views
  • 0 replies
  • 5 kudos

Nest doorbell

Good morning.Nest doorbell went off line, does not re connect. removed from app, re install and still cant connect. Help.

SB05 by • Community Member
  • 566 Views
  • 3 replies
  • 0 kudos

Doorbell camera angle points too high.

Doorbell camera angle points too high. How can I change the vertical angle. Google help says there's a way in setup but that is not showing now. Would I have to add some washers to the back of the doorbell between the bell and the door molding at the...

GFS by • Community Member
  • 1149 Views
  • 4 replies
  • 0 kudos

I can't factory reset

Hello, I bought a Doorbell Nest second hand and I can't factory reset it. I Press the reset button (in the pinhole) at the same time as the Bell button and nothing happens.

JohnyR63 by • Community Member
  • 789 Views
  • 4 replies
  • 0 kudos

Water in outdoor camera

During last month’s crazy California rain storms one of my outdoor nest cameras started streaming a fuzzy image. It seems to have collected water (sloshing around) between the outside lens cover and the actual lens.I kept thinking it would dry out, b...

Nest outdoor camera not capturing night motion

I have my camera indoor off night mode, facing outside. During the day it picks up all sorts of motion. At night there is no motion being picked up and it is a fair amount of light outside. Any tips or pointers?

EM716 by • Community Member
  • 565 Views
  • 3 replies
  • 0 kudos

No live video

My floodlight camera and my doorbell (battery) both have lost the ability to connect and live stream. I've tried restarting the router and the devices.. no good. Oddly my nest indoor camera is working fine and the other two are still making videos wh...

Recovering video from when camera was off network

I have an Outdoor Nest Cam with Nest Aware Plus subscription for 24/7video history. We had severe hail storm and during two minutes when worst of storm destroyed my car, the video history only shows message “Make sure the camera is on and connected t...

LDiablo by • Community Member
  • 2298 Views
  • 4 replies
  • 0 kudos

SO MANY notifications when someone is home

There are two people in our household, both with manager access in the Google Home App and "presence sensing" enabled. When one of us is away from the house, the other gets constant notifications that the other was seen in the video history. I realiz...

Reconnect to wifi

I have come home to find my camera is offline, I can't reconnect it to the WiFi, any suggestions I've tried restarting camera, WiFi etc i can't scan code but I set up originally without it as have all the information required to normally restart. Any...

Nest cam keeps going offline

My two Nest Cams (battery, one is hooked up with a power cable) worked fine for several months and I was really satisfied. A few weeks ago one camera started giving me messages that the device is offline. The AP is very close (15ft) and as it was nev...

mogli_ger by • Community Member
  • 1750 Views
  • 10 replies
  • 0 kudos
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