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Nest Thermostats

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4665 Views
  • 0 replies
  • 5 kudos

Flashing Amber Light

Flashing amber light? Wiring is good - oil furnace, red wire and white wire. Have the latest version of the Nest App installed on Samsung Galaxy phone. Have tried everything in the troubleshooting guides from everywhere! Have tried charging the unit....

RJHudson by • Community Member
  • 540 Views
  • 10 replies
  • 0 kudos

Missing key code

My existing 3rd generation learning thermostat has no key code on the base and I cant find an "Account" setting under settings. How can I get the key please to connect with my Android phone app?

Nest won’t trigger on set temperature

My nest cool was set to 78. Nest current temperature showed 79 however it didn’t trigger the AC on. Is that normal? Other thermostats certainly trigger AC on immediately after the temperature drops below the set cooling.

Heatlink not working. Only powering up through direct USB connection.

No heating from today. Thermostat powering up and connecting to heatlink when heatlink connected to USB. If no USB to heatlink, no lights on. Heatlink says manual but boiler not coming on.BOiler is working (hot water working. It is not connected to h...

WP1 by • Community Member
  • 141 Views
  • 1 replies
  • 0 kudos

Another case of Nest not talking to boiler

I've read many threads and answers on the topic, but nothing worked for me. Here is some background, along with what I have tried: We have radiant heat and I had turned the thermostats off for the summer (since we don't have AC). When I tried to turn...

TheFrog by • Community Member
  • 287 Views
  • 4 replies
  • 0 kudos

Heat Link Replacement

Hi, I received an email last week which said "We’ve identified an issue with your Heat Link, which connects your thermostat to your heating system. This issue could cause your thermostat to lose power unexpectedly." I then go to the linked website an...

joepatr by • Community Member
  • 356 Views
  • 2 replies
  • 0 kudos

Sharing nest app

Really struggling to get my Wife's phone onto Nest app.....I have added her via Google Home but the user interface is poor. How do I give her access to Nest app where she can get full access to schedules and hot water etc?Does she choose my Google ac...

Rowlstar by • Community Member
  • 217 Views
  • 4 replies
  • 0 kudos

Resolved! AC compressor turns on instead furnace

My AC is turning on when I select the heat function. When using the Cool function, my AC has worked all summer. I tried both heat pump off and on and that makes no difference even though I don’t have a heat pump. If I use my old thermostat, my furnac...

kevin80 by • Community Member
  • 477 Views
  • 5 replies
  • 0 kudos

Nest thermostat app

I messed my app and had to reinstall but now can’t connect with the thermostat without the key code. When I follow instructions to get key code on thermostat it tells me already installed and won’t give me a key code. Help.

annagan by • Community Member
  • 266 Views
  • 4 replies
  • 0 kudos
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