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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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  • 5 kudos

Heat mode has AC running

AC kicks in when mode is on heat. Gas powered system. Moved the white wire to /O/ port… worked for a couple hours and then the AC kicked back on. Help!

Desplayed outside temp off -10°

Please do not lock this conversation. It may take me sev weeks to view and reply to your questions. Again, Ty in advance for NOT locking this conversation.My zip code is indeed entered correctly. While I understand that you may respond to my request ...

thermostat won't come on

My thermostat will not come on. I manually charged it and I received a message telling me to return to the base which I did. It then said "shutting down to recharge" and will not come back on. I tried it again with the same results. I looked at the a...

Need help with my heat

My AC worked in the summer but my heat is not coming on now. So when I turn my heat on the AC unit come on. Can I get some help with this

Bigbuck by Community Member
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  • 5 replies
  • 1 kudos

W2 for Heat Pump Balance

I had a previous post which has got stale. "Is W2 an input to nest or an ouput?" (missing the 't')Jake reached out to see if everything was solved - and I did not respond in time.I will not repeat that post here - because there was a LOT - and it not...

Faulty Heat Link replacement in Northern Ireland

Hi thereMy Heat Link has gone faulty and after contacting Nest support they have sent me case number and a link to their service partner Boxt to have a free replacement fitted.However when i try to book through Boxt there are only options for Gas or ...

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