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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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  • 5 kudos

No instructions, no manual.

I have always relied on a user's manual, but this generation no longer provides any manual for any device. The installer I paid $120.00 to have him install my nest thermostat, only explained the ring. Because it was all new, I had no idea what I woul...

Geria by Community Member
  • 311 Views
  • 5 replies
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Resolved! Your Thermostat Wasn’t Fully Set Up

Tried installing a new nest thermostat today and I keep getting the following error message: (.com.google.sso error - 206) have tried factory reset a couple times.

Resolved! Need additional wiring help for nest thermostat, please

I am having trouble figuring out where to connect the blue wire and the orange wire from my thermostat to the new Nest thermostat. The unit is a heat pump with both heat and cooling, Does the Blue wire go to the Nest C input and the Orange wire go to...

current thermostat wiring.jpg
ctoles by Community Member
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  • 7 replies
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R wire not connected even with furnace on

Furnace/boiler are connected, but power went off on Nest a few days ago without any clear issue. In the past it has been that the pressure on my boiler is too low, but that's not the case this time. It says that the R wire is not connected, but there...

ejfg by Community Member
  • 222 Views
  • 3 replies
  • 0 kudos

Too many wires in the legacy system

I was helping a friend install nests. My friend as different legacy thermostats. One had letters and I was able to wire it up and it works great. Unfortunately the other thermostats (they are all the same) has too many wires and has numbers not lette...

KevinPaula.jpg

Hot water control

Just moved into a new (to us) house and it has the 3rd generation learning thermostats in. All of them were reset by the previous owners leaving it up to me to "setup". When I set them up I missed the option to turn the hot water option on and thanks...

Ajj81 by Community Member
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  • 0 replies
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Need C wire but using 4 wires

I have read the forums and am still really confused. In my apartment we have 5 thermostats. I purchased 4 basic Nest Thermostats and a learning one (for the bedroom). The Learning thermostat installed perfectly. For the Next Thermostats I have tried ...

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Google Nest Therosmat Sensor

Google,I'd like to understand why Google will not support Nest Thermostat sensors on Nest Thermostats in the UK. Could we have an explanation for why Google choices not to offer the same level of service to UK customers as they do to those in the US?...

Resolved! Can't add Thermostat to Google Home App

I'm trying to add the 3rd Gen Google nest Learning Thermostat to Google Home. But when adding a device that 'Works with Google' it sends me to a Nest login page. There is no option to sign in with Google, it just asks for a Nest password. So I hit th...

Temp sensor requiring nest software update

Hello,I recently purchased the temperature sensor to go along with My nest learning thermostat, but when I try and connect the sensor it says my thermostat needs a software update. However, my nest says it’s up to date on software updates. Ideas? Tha...

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