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Nest Thermostats

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Nest Renew: How do you save energy during the Holiday season? Read more

Nest Renew: How are you preparing for an electric future? Read more

Prepping for a cleaner heating season Read more

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Home/Away Assist, returning home always stuck in eco mode Read more

Forum Posts

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Wiring

Have rc and rh. What’s the wiring for this system?

Jt by • Community Member
  • 309 Views
  • 2 replies
  • 0 kudos

Installed nest now not blowing cold

I installed all the wires correctly. Just kept getting hotter. Live in FL. Have a 4 ton carrier unit. I noticed under equipment the nest shows yellow hot / cool. Do I not have the OB set correctly? Should it be B?red - RhWhite - WBlue - Cgreen - GYel...

Unable to charge battery via USB connection

I have not been able to establish why my nest thermostat 3rd generation cannot charge, I have tried multiple different USB plug connections throughout diff electrical sockets and it is no longer charging at all. Unclear what the issue is as it one da...

LolMc by • Community Member
  • 489 Views
  • 4 replies
  • 0 kudos

Nest app says thermostat is offline, but it isn’t

The Nest app recognizes all of our thermostats, but it’s saying that one of them isn’t connected to Wifi and is offline, but it’s not. We can control the unit manually on the wall. Any idea what to do? Apparently, people have had this issue, but all ...

LexHarris by • Community Member
  • 1945 Views
  • 6 replies
  • 4 kudos

How to make a complaint?

I had my Thermostat replaced back in May, and have been waiting for the installation fee refund since then. I've had a case open (4-5026000031112) for a while, and keep being told that it's been escalated, but nothing happens. I contact support most ...

GavinHuss by • Community Member
  • 517 Views
  • 3 replies
  • 0 kudos

Nest Thermostat

How do I log in to my Nest thermostat via Windows. In the days when Google provided HUMAN support I got it working (about 18 months ago) but now I cannot remember how to log in. I am using the same Google account. I have tried the app on Android but ...