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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 7020 Views
  • 0 replies
  • 6 kudos

Help wiring 3rd gen

I just need help wiring my nest 3rd gen learning thermostat. My current Carrier unit has the following wires 2 red wires to RGreen to GYellow to Y/Y2 2 white wires to CBlue to B   

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Rhombus78 by Community Member
  • 897 Views
  • 12 replies
  • 0 kudos

Heatlink not working after power cut

I have a 3rd Generation Nest thermostat, installed 2 years ago (spring 2020) which has been fine until now. We've been away for 3 weeks and it's apparent that early in that period the electricity power circuit tripped which caused the Nest & our wifi...

RicWalLar by Community Member
  • 1353 Views
  • 9 replies
  • 0 kudos

Nest Heat

Hello. This morning my heat link is completely dead. There is power to the boiler and I have reset everything, but still no lights on heatlink. It was working yesterday because I looked at my best app to check the heating settings. Can you help me? I...

nict by Community Member
  • 926 Views
  • 11 replies
  • 0 kudos

Nest Thermostat battery contact broken, warranty form also broken

Two issues I've encountered:The Nest Thermostat I recently purchased as a gift for my mother reported a low battery, and when she attempted to change it the metal contact for one of the batteries broke off, as shown (lower right): An attempt to submi...

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marcvh by Community Member
  • 1358 Views
  • 13 replies
  • 0 kudos

Nest not holding a charge

My Nest is barely 2 years old. Last year it went off and I charged it thru USB Over the winter it happened again twice. Now this month it has to be charged every 4 to 5 days. Contacted Nest customer service and was on the phone this am over an hour t...

La3 by Community Member
  • 981 Views
  • 10 replies
  • 1 kudos

Wi-Fi disconnected

It seems to me there are a few of us that Wi-Fi has disconnected and we do everything we’re told and nobody has given us an answer that works .

Batch by Community Member
  • 1432 Views
  • 21 replies
  • 0 kudos

System not Cooling

Just installed new Nest Thermostat and doesn’t seem to be cooling. System has run the fan for four hours and temp has not cooled. System works well with previous thermostat attached. C wire attached and working. No error codes.

owright by Community Member
  • 371 Views
  • 3 replies
  • 0 kudos

Wi fi connection

Hi my thermostat disconnected from my wi fi several days ago, I've reset thermostat, rebooted wi fi tried to manually type in network but it still won't connect. Any ideas please

Lambo by Community Member
  • 418 Views
  • 5 replies
  • 0 kudos

Help!

Help! Where do I plug the white and red wires in a Gen 3 Nest?..

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Srupnow by Community Member
  • 291 Views
  • 3 replies
  • 0 kudos
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