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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3992 Views
  • 0 replies
  • 5 kudos

Nest Learning Thermostat heat cycling issue

I have a Nest Learning Thermostat (3rd Generation). When installed, it took a while for the battery to get charged up and connect to Wi-Fi, but once it did for the most part it works fine. That said, one issue I am having with it is that the furnace ...

Conection Issues

Ive just changed Internet provider and now after connecting to wifi I keep getting off-line messages and my app wont change the temperature on my thermostat but when maually setting the temperature on the thermostat, the app will also update. Ive tri...

PeterLW by Community Member
  • 422 Views
  • 3 replies
  • 0 kudos

Resolved! HOW TO ADD 2 PHONES TO ONE NEST THERMOSTAT

We have one phone (IPhone) successfully connected to the Nest Learning thermostat, but would like a 2nd phone (Android) also connected and cannot find any instructions on how to do this. Surely there is a way to have 2 phones, 2 apps, and 1 Nest ther...

JHUPC by Community Member
  • 48626 Views
  • 30 replies
  • 3 kudos

Random disconnection

Bought a property in October with heating controlled by nest.Since the beginning of December I've been getting regular/random h71 connection issues.Re-pairing doesn't always work until 3 or 4 tries later.Using "away" last weekend thermostat cut, repo...

JamesM9 by Community Member
  • 120 Views
  • 0 replies
  • 0 kudos

Home/away not responding on one of two phones.

Hello, I have a gen3 nest thermostat. Home/away will not turn eco on or off for my wife’s phone however it knows she’s home because if I leave the nest won’t turn to away and if we both leave it switches to away. However, if I leave and then she leav...

E Learning thermostat 3rd gen

Got an H71 error code when trying to reset connection to heatlink after new meter was installed. Tried all the help suggestions then discovered an error in inputting the pairing code. Thermostat will not allow me to get into settings before defaultin...

Crm by Community Member
  • 953 Views
  • 15 replies
  • 0 kudos

Wiring help

My 6 wire thermostat has labels that don't match what I am seeing in videos and installation instructions. I have 24v hot (red), 24v com (black), 2- bo2 aux ( 1 white and 1 blue), fan h (teal blue), and bo2 (yellow). This is a Johnson Controls thermo...

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