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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4639 Views
  • 0 replies
  • 5 kudos

When get message can’t connect to assisting device

I connected a nest thermostat downstairs and it went fine. When I tried to connect a second thermostat upstairs it would not connect to the WiFi and be added to my Google home .It would say can’t connect to assisting device or something like that!I t...

Kathyg by Community Member
  • 237 Views
  • 1 replies
  • 1 kudos

Replacing Honeywell Thermostat with 1,2,3,4 wiring with Nest

Hello - I want to replace an old Honeywell Thermostat with Nest Learning.the current thermostat has wiring 1,2,3,4 and the compatibility guide says its not compatible. However, i have exactly the same Heater & A/C units connected to 2 other Nest Lear...

42CFDCB2-0E50-4401-B7D4-2DE30289F497.jpeg 4E40470B-B4E7-4482-9988-5FCEC46F9C36.jpeg
SamD by Community Member
  • 912 Views
  • 1 replies
  • 0 kudos

connecting to google home

Can anyone help me connect my nest thermostat, i got the $99 white one, i have the google home app and the nest app, i have two connected nest cameras already. when i search for nest in google home all i get is fairy nest when trying to connect my ne...

tad by Community Member
  • 144 Views
  • 0 replies
  • 0 kudos

Nest Learning Thermostat - Wiring

My current thermostat has the wiring in the attached picture. Currently there is one (1) green wire in G, one (1) yellow wire in Y, one (1) orange and one (1) light green wires in W (two total in W), one (1) red wire in RC, and one (1) dark green wir...

thermostat wires.jpg
JPike12 by Community Member
  • 199 Views
  • 0 replies
  • 0 kudos

C wire power

I replaced my Honeywell digital thermostat with a Google nest. There are white, yellow, red, green, and blue (common wire). I have properly wired my Google nest, but for some reason is saying that I do not have power to the C wire. First of all, ther...

Mikel1978 by Community Member
  • 209 Views
  • 1 replies
  • 0 kudos

Adding family members

By adding family members in the Google Home App (for accessing Nest Learning Thermostat), do the family members have access to owner's emails, google search history, photos, docs, etc?

Victor2 by Community Member
  • 243 Views
  • 0 replies
  • 0 kudos

3rd Generation Nest Thermostat

I installed the thermostat 5 days ago. I set the temperature to 67 or 68 but the heater continues to run and the temperature in the house is in the 70s. In addition, the control panel of the heater clicks continuously. What could cause this? The wire...

Papatony by Community Member
  • 143 Views
  • 0 replies
  • 0 kudos

Is my NEST bad?

I've been having trouble with my NEXT for months. First, it stopped recognizing the Wifi and would not allow me to control from my iPhone. Ok, I lived with it and adjusted it manually on the wall. Now it is dark and will not turn on. I charged it man...

Lisa1234 by Community Member
  • 148 Views
  • 0 replies
  • 0 kudos

H72 error

I am also having the same issue as many others, heatlink is dead, thermostat shows H72 error code.I have read the other links and carried out procedures as advised but no luckDoes anything happen if you press its button for 30 seconds? NothingIn some...

Cullepl by Community Member
  • 333 Views
  • 2 replies
  • 0 kudos
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