cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

Support changes to our earliest generation Nest Learning Thermostats Read more

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

Help Center

Forum Posts

Start a conversation

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 16148 Views
  • 0 replies
  • 6 kudos

The Thermostat is resetting. Back in a bit

I am trying to complete the initial install and have completed everything up to scanning the scan code on the back of the thermostat. However, when I hook up the thermostat to proceed 'I'm getting a "The Thermostat is resetting. Back in a bit" and I'...

Cabman by • Community Member
  • 526 Views
  • 3 replies
  • 0 kudos

Filter display

Why does my thermostat keep telling me to replace my filter every day?

martyh by • Community Member
  • 701 Views
  • 4 replies
  • 0 kudos

Nest Thermostat

Unbelievable.. I had to go through 6 or 7 different pages until I got here. This is unacceptable! Google Nest is fully aware there is a defect with the Google Nest Learning Thermostat. I have had my Nest for a year. You can reach me at #########

Help with Key Code.

Hi allWe now have our Nest thermastat all set up and seems to be going well.One problem we have is how we find the code again as we want to add it on to my wifes phone so she can also control the heatin from our phone. We have done what nest suggest ...

No power

I recently posted that I installed a Nest thermostat on Saturday and each morning I would get a No Power message until I flipped my furnace breaker and pulled the thermostat off and replaced it. Not wanting to do that every morning I researched issue...

MMB by • Community Member
  • 388 Views
  • 1 replies
  • 0 kudos

Nest thermostat home away assist does not update eco mode

HiMy thermostat stays on while away and does not come out of eco mode when returning home. This main feature of the thermostat does not work. google support has acknowledged the issue over the phone and said you are working on it. what is the ETA for...

Rohan10 by • Community Member
  • 484 Views
  • 1 replies
  • 0 kudos

Home/Away Assist still not working

Having spent 10 days online to Google support I am still no closer to having Home/Away Assist working. Does ANYONE know how to fix this or is it time to look into a different product altogether?

SiobhanT by • Community Member
  • 2038 Views
  • 12 replies
  • 0 kudos

Complaint escalations?!

Hi all,After the heatlink originally installed with my nest thermostat was faulty (still under warranty) they sent me a replacement. I had to then organise installation (up to a cost of £100) and subsequently claim back the reimbursement cost. This h...

Resolved! Wiring

My builders moved my nest 3 heatlink and were unable to reconnect. I know where the power feed and the thermostat wires go but I am left with the cable to the Ideal boiler. Where do the live, neutral wires go on the heatlink also the black and white ...

Eigerton by • Community Member
  • 4331 Views
  • 17 replies
  • 0 kudos
Labels