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Nest Thermostats

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Support changes to our earliest generation Nest Learning Thermostats Read more

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 16093 Views
  • 0 replies
  • 6 kudos

Nest Thermostat 3.5 hours on hold cut off 3 times

Nest Thermostat won't hold temperature48 degrees in my house twice while I was awayI have to keep walking by thermostat to wake it up.Nothing wrong with furnace3.5 hours on hold cut off 3 timesUseless customer service

RobL by • Community Member
  • 223 Views
  • 0 replies
  • 0 kudos

Can't update firmware Nest Thermostat E

I've got 2x 'e' thermostats in my new house that were left by previous owner. Working fine but noticed firmware never updated and on 6.1-9. When I check for an update the thermostat says it's on the most recent firmware but I know this not to be the ...

crowe1983 by • Community Member
  • 526 Views
  • 2 replies
  • 1 kudos

NEST SETUP Y+W

I am replacing a Honeywell T8000 with a 3rd Gen Nest. On the T8000 the yellow wire went to Y and also to W although not a jumper, I presume it would have the same result? Where should I connect my Y wire? I also only have one Red wire, does it go to ...

Heat link no power h72

My heat link suddenly has no power. It’s wired in to the boiler switch. I had it serviced on Tuesday. Been fine yesterday and today then suddenly died. No power after 30 seconds. No green lights on. No blown fuses to fuse box. Switch to boiler contro...

Chrissy73 by • Community Member
  • 926 Views
  • 4 replies
  • 0 kudos

Safety heat only

I can't get any temperature from the furnace other than the safety temperature. No matter what I try using the Home app, nothing happens other than maintaining the safety temperature. I am sure overall connectivity is working and the furnace is runni...

Best Heat link - no lights

Hi,My nest heat link (~1 year old) has suddenly stopped working - the thermostat can’t connect the the heat link (h71 error). There are no lights on the heat link so I can’t do a reset, etc. It looks like it might be a common/known issue. Can anyone ...

Sam_C by • Community Member
  • 564 Views
  • 3 replies
  • 0 kudos

Heatlink not working

My heat link is not working, completely dead. Checked all the obvious circuit switches etc. Currently have no heating in a house with a child. The meat is only approximately 2 years old. Please help. Can’t find customer service number.

Home/Away Assist No Longer Working

It seems like after latest update to Google Nest, home/away assist feature is no longer functional. The thermostat only switches to away mode when I open the app and doesn't do it in the background. I tried contacting support and they were no help an...

tgs6 by • Community Member
  • 2313 Views
  • 13 replies
  • 0 kudos

Best not kicking on heat in the morning

So I have my best scheduled to turn the heat up by 7am. The passed 2 days it has been blowing out coldish-warm heat and never rises the temperature. I have been having to physically go into the basement and turn off and back on my heating system and ...

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