Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
nest W5 error
similar to many other posts - had a Nest thermostat installed about 4 months ago - lost connectivity 8 days ago - have been trying all of the steps outlined to get it reconnected - including manually entering wifi network etc - doesn't find any netwo...
Does the Nest Thermostat have a known powerup state after a long power outage drained battery
Does the Nest Thermostat have a guaranteed startup state after a long power failure which completely drains the battery? Could I safely wire a "dumb" thermostat in parallel with the Nest set to a "safety" temperature to prevent pipes from freezing du...
Heat link won’t follow schedule
I can turn on/off heating from the app, but it has never followed schedule.Water heating works fine, juat not the actual thermostat.Here's a photo of my schedule.
Nest thermostat
Trying to add a second nest thermostat to my account but it will not connect, any suggestions?
Not sure with compatibility with 3rd Gen Thermosat
Hi Everyone!I just bought a 3rd Gen Google Nest Thermostat and my first time to install. Im using an old oil burner furnace with Baseboard heating. I have wire W & RH with Jumper connected to RC. Will i be able to change the existing Thermostat to t...
Base Replacement
The baseplate in one of my learning thermostats has a broken rh connector. I have been able to determine this by mixing and matching with my other nest thermostat. I need a replacement base. Is this possible? I haven’t been able to even get in touch ...
Ruud heat Pump Connection to Nest
I am only getting cold air, saw another post with exact same issue but the 3 replies gave no info on what to do. Extremely frustrated as my 80 year old mother arrives tomorrow and it is only at 59 degrees inside, way too cold for her!
Resolved! Help - old phone number on account
We have a nest thermostat which is linked to my husbands old phone number - we can’t log in as it sends a verification code to the old number, and can’t find a way around this. I’ve tried setting up an account with my email address but can’t link to ...
Getting Real help...How do you do it?
Just scanning down the LONG list of people having issues with Nest, and I'm curious based upon the seeming total lack of Replies to these postings....how does one go about getting REAL help from a real Nest/Google person? Anyone had any luck getting ...
Nest Gen 3 Non-starter
My new Gen 3 Nest thermostat displays only a quick orange flash followed by a white light flash at the top of the display dial when I insert the unit to the wiring for the initial startup. After that, nothing. Any ideas?
