cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Help Center

Forum Posts

Start a conversation

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 24440 Views
  • 0 replies
  • 8 kudos

Missing QR code

Hello, My builders put my nest thermostat in. They didn't give me the QR code and I can't find it on the device or box so I can't set the controls up on my phone. Does anyone know how I can get it or how else I can link my phone? Thanks

Hayley11 by • Community Member
  • 4214 Views
  • 7 replies
  • 0 kudos

Wiring Heat and AC, N72 error and Blower issue

When the Rh and W are connected alone, the heat is fine and I have Rh power. Once I connect the Rc, Y, and G, the air conditioner works fine, but I get an N72 power issue on the Rh and the blower fan from the air conditioner comes on when the heater ...

spectorcam by • Community Member
  • 1041 Views
  • 5 replies
  • 0 kudos

Error message nest.com/w5

Getting error code nest.com/w5 on thermostat purchased last year. I've tried all the recommended steps several times, restarting my router, resetting network settings on thermostat, resetting to factory settings but can't clear this problem.

AP2 by • Community Member
  • 806 Views
  • 3 replies
  • 0 kudos

Heat link stopped working

Hi there. My heatlink has stopped working after circa 2 years. There is no issue with the power and it is impossible to contact anyone in your support team as it seems that the support times keen changing. could you please advise how to resolve this ...

Turning off fan

My fan comes on every night for 15 minutes. Where can I turn the fan off completely?

MLHJAS1 by • Community Member
  • 980 Views
  • 4 replies
  • 0 kudos

Another failed heatlink

@AnaMHi Ana. You helped me with a replacement heatlink last year and our second one has just failed. I've done all the troubleshooting tests with no response and sent you an email to ask for a replacement. I'd appreciate your help again. Thanks and a...

Thermostat and cameras not visible to apps after power bounce

I have a Nest (learning G3) thermostat and 2 cameras installed at home. They were visible, connectable remotely after we left for vacation. Scenario: There was a power drop in the house the night after we left. The router and wifi rebooted, but the H...

FCircus by • Community Member
  • 744 Views
  • 3 replies
  • 0 kudos
to vote
Labels