Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
My nest app says offline but my thermostat is online
My nest app on my phone says offline but my thermostat is working just fine and is online. What the hell do I do?
Nest sensors stopped working
I’ve had two nest sensors working fine for the past 2+ years and out of nowhere they stopped connecting completely at the same exact time.I swapped the batteries, tried bringing them right up to the thermostat (3rd gen learning) and they will not con...
Thermostat not visible in Nest or Google Home apps
I’ve had a Nest thermostat for several years and have never had any issues connecting to it via the Nest app. I recently bought a Nest video doorbell and upon trying to set this up got forced to migrate from the Nest app to Google Home. The doorbell ...
can not add nest thermostat to my google home.
I get the following error when I try to scan the QR code : Error! Unable to start device pairing. Configuration not available. Then I tried to add it by skipping the QR code. I enter the 6 character code on the back of the unit and then it says to pi...
Resolved! Fan won't turn on while furnace is heating and vice versa
I recently replaced our old "dumb" thermostat with a Nest unit. We have a forced air gas furnace for heat. The wires that are connected are: G,R (RH on the old model),Y,W, and C.Anyway, under normal conditions, the furnace turns on, heats up for a fe...
removing and adding new phone(s)
Upgraded from iphone 11 to 13 and I can see anywhere on the Nest ap to remove the 11 from the account and of course I can add the 13 because it states I already have a phone on the account. Please assist. Thank you **I currently do not have a Google ...
Nest stuck on G logo
My Nest is stuck on “G” and I can’t get anything to work. I tried the restart to no avail. Help!!!
Adjusting temp on app
My home temperature shows on my nest app and google home app. But I can’t lower or raise temperature with either app. Shows like this solid grey. I can’t even change the modes
Adjust thermostat from app
My inside temp is not displaying on app so I can’t adjust…
Nest Account
I cannot log in to an old Nest account.
Sign In to vote
