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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4657 Views
  • 0 replies
  • 5 kudos

heatlink not working

Hi,After searching, it seems this is a common issue with the heatlink unit. Ours has been installed for three years and has been working fine but after switching on the heating for an hour yesterday, it has stopped working. There's definitely 230v go...

Andydf by Community Member
  • 169 Views
  • 5 replies
  • 0 kudos

E103/Y1 code AC not working

AC turns on but shuts off within a few seconds. Nest gives code 103/Y1 What do I need to do? It worked fine until yesterday.

Spanky1 by Community Member
  • 167 Views
  • 2 replies
  • 2 kudos

Nest thermostat app won’t finish. Shows unassigned

I just bought a second nest thermostat was my house zonal AC system. I’ve linked the thermostat with my wifi but the nest app shows the new thermostat but it says the thermostat is unassigned and I need to finish set up. when I go through the steps i...

Jimhart by Community Member
  • 356 Views
  • 5 replies
  • 0 kudos

Nest Thermostat installation on multi-zone Taco SR506-ESP

HI!Could use some assistance. Installing these is not always as easy as expected. I have a multi-zone Taco SR506-ESP switching relay. I have 5 zones, but only need to control 3 zone with new Nest thermostats.I do NOT have the required C wire at each ...

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Nest learning thermostat not detecting the wifi

My thermostat cannot detect and does not show the name of any network I have three other thermostats and they all work fine except this one. I have tried everything, reset, restart, factory default and follow the instruction. The thermostat was worki...

MeTeNsi by Community Member
  • 206 Views
  • 3 replies
  • 0 kudos

I can't add nest devices in the google home app

When i try and link it in the google home app via 'works with google' i go to Nest login but when i click 'Allow' i get the error 'Oops! We've encountered and error. Please try again.' I have an email address and login for nest which is different to ...

birving40 by Community Member
  • 367 Views
  • 4 replies
  • 0 kudos

Nest Schedule

Hello, I’ve just had this installed at my holiday house. How do I make it follow the schedule I’ve set? It’s currently 18:47 on a Saturday and I’ve set the temp at 24 to try and make the system come on (it’s currently 19 there) but it’s staying off. ...

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ColmW by Community Member
  • 174 Views
  • 1 replies
  • 0 kudos

Wiring help O and B issue.

I have an O wire and a B wire but no C. The other wires, W, R, G, and Y are in the right places. I have tried the O in O/B with B in the C connection but that did not work. So, I reversed that an put the B in O/B and O in C. Progress, the system powe...

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Not able to find my thermostat

Do you have to cancel your nest account before merging to google play. I’m getting connecting looking for your thermostat after entering the the entry code

Cardo1 by Community Member
  • 117 Views
  • 1 replies
  • 0 kudos
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