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Nest Thermostats

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4641 Views
  • 0 replies
  • 5 kudos

Google Thermostat keeps going into eco mode

I purchased and moved into my current house in June. The house had a Google thermostat already installed, so I am not sure what version it is. I think it is a model 1.4. I have turned off the home/away settings, wiped out the schedule, and tried ever...

Nest thermostat help

I'm not sure which Nest thermostat we have as it was in our house when we bought it. I have cleared previous schedules and have set the temperature to 72F. I continue to come home to the house being above 72F and it is not actively cooling. I don't u...

Rush Hour Rewards Unenrollment

Hi all,We recently received a notification saying "Power Savers Texas scheduled an Energy Rush Hour today" and a time frame. The issue is we have no recollection of signing up for this. There's also no way to disable it through the Nest app or websit...

dbsnola by • Community Member
  • 820 Views
  • 1 replies
  • 0 kudos

Unable to sign in or reset password for Nest app

I have just got a new phone so I got signed out of Nest app. I am now not able to log back in or reset the password…the log in details are definitely correct. I get the message ‘invalid token’ when I try and create a new password. I have reset the th...

JV123 by • Community Member
  • 429 Views
  • 2 replies
  • 1 kudos

Nest thermostat and zoned controls

Hi, I have recently had my home replumbed and have 2 heating zones - upstairs and downstairs. I bought a Nest Thermostat with a Heatlink and have installed downstairs. When I turn heating on, only the downstairs radiators come on. Upstairs, there is ...

SteveC80 by • Community Member
  • 212 Views
  • 3 replies
  • 0 kudos

Nest thermostat no lights on heat link

I have a nest learning thermostat linked to gas combi boiler which has stopped working, checked & found no loght at heat link unit which is wired from boiler. Boiler working, but heat link not. Tried reset but still nothing, any thoughts on fault or ...

Stemee1 by • Community Member
  • 150 Views
  • 3 replies
  • 0 kudos

Erractic thermostat

Our thermostat does not maintain the temperature setting. When cooling, it'll unpredictably go to higher setting after the the A/C shuts down. Is that a Nest issue? Or could it be a weak router? Thank you.

bh519 by • Community Member
  • 64 Views
  • 1 replies
  • 0 kudos

AC Compressor is not coming on

I just purchased a Nest Learning thermostat and it is not working. My AC compressor does NOT turn on. Please help! I have read multiple posts and have not seen Google offer a solution to this problem. Power levelsbattery 3.4 VVoc 34.10Vin 21.44Vlin 2...

BMahony by • Community Member
  • 151 Views
  • 2 replies
  • 0 kudos

HVAC monitoring is not working

My thermostat is set to 77° but it only cools to 81° and and I'm not getting any notifications from HVAC monitoring. I've been having issues with my A/C and no notifications for those issues neither. How can I fix this problem?

KE51904 by • Community Member
  • 163 Views
  • 2 replies
  • 1 kudos
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