cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Help Center

Forum Posts

Start a conversation

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 23669 Views
  • 0 replies
  • 8 kudos

WiFi connection error Nest.com/w5

I keep getting WiFi connection error nest.com/w5. I have completed all trouble shooting as advised including restarting both Router and thermostat itself without success. I see this is a common issue for many. Any advice to getting this fixed? I have...

JK1968 by • Community Member
  • 628 Views
  • 2 replies
  • 0 kudos

Nest thermostat light not coming on

Our nest thermostat light is not coming on so we can not changer the temperature. We have to take it off the wall to make it work work?

cathyj by • Community Member
  • 389 Views
  • 1 replies
  • 0 kudos

Google Nest is driving me crazy!

I'm new to the Nest thermostat. It was already installed when I moved in. I reset the system back to factory settings, got rid of all the preset schedules & turned everything off. What I've noticed is when the cooling system kicks on (set at 68°), it...

can't connect to app

I have tried connecting via the app and keep making it to the last part where it say finishing connection. I get the TD009 error. I have tried doing the factory reset on the device and restarting my phone. I had previously successfully connected the ...

Ken14 by • Community Member
  • 663 Views
  • 3 replies
  • 0 kudos

Resolved! Disable eco mode or smash nest thermostats with a hammer?

I’m sick and tired of coming home from a hot day of work to an 85 degree house thanks to “eco mode”. I’ve combed through 50 posts about this and google results and every one of them says to simply go into the google nest app and turn it off. The prob...

ijasond by • Community Member
  • 2567 Views
  • 10 replies
  • 7 kudos

frustrated with nest

the house will not get below 80 degrees'.the green "leaf" icon shows even though it is shut off.We are boiling. We have a new (8 monthold) large air handler and top notch a/c central air installed. It stays 80 degrees all day and the "history" shows ...

Watchdude by • Community Member
  • 939 Views
  • 2 replies
  • 0 kudos

Resolved! Thermostat sensor

We bought our home from a couple that relocated to Singapore and unable to get in touch. I was able to reset the learning nest and connect to our app but the sensor continually says connect to another account. Took battery out for 10 minutes and trie...

Change Nest to different account

My husband passed away last year and now my Nest has kicked me out of the app. I have his username and password for the unit but it now says it’s no longer valid even though I still have access to that email account. I have tried setting up a new acc...

to vote
Labels