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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3992 Views
  • 0 replies
  • 5 kudos

Heat link is dead

Hi My heat link is completely dead very suddenly. There is no LED light on the heat link and I've tried to reset it. I have checked the fuses and there are no issues - I have a second heat link beside the dead one for different rooms in the house and...

hmferris by Community Member
  • 232 Views
  • 3 replies
  • 0 kudos

Nest Thermostat wiring

Please can someone Help, i am having difficulties put up my Next thermostat. so; I have a MySon (Neostat) on my wall , i want to replace it with Nest 3rd Gen thermostat. The wires that are connected to myson, are A1, A2, L, N, RT(not connected) I bro...

Jahmoys by Community Member
  • 274 Views
  • 5 replies
  • 0 kudos

Forgot pin to thermostat no wifi access

Hi,I’ve forgotten my password to unlock the thermostat and have no access to wifi to unlock on the app, I can see the techinalinfo file when connected to a laptop.

Jimmy_T by Community Member
  • 225 Views
  • 3 replies
  • 0 kudos

Thermostat, iOS app and web has started showing “no usage”

A few days ago, the Nest app started to display “no usage” every day - which is incorrect, as if clicked on, you would be show the usage over the day. The nest website does same. The thermostat itself also says “no usage” but clearly displays usage d...

DanBmthUK by Community Member
  • 196 Views
  • 3 replies
  • 0 kudos

Google thermostat

Hi my thermostat is a year old and now it keeps giving me power error. I called Google and I’m told it’s my ac but it is not.

Raquel123 by Community Member
  • 204 Views
  • 5 replies
  • 0 kudos

Installing nest thermostat

We removed the old Honeywell thermostat and wired up the nest. In the Google home app, my phone is not connecting via Bluetooth to the nest – – it doesn’t show up on the list of devices. We checked the batteries and checked all the wire connections t...

Nwm by Community Member
  • 262 Views
  • 4 replies
  • 0 kudos

Temp problem

My lowest temperature setting is 65 degrees. When I woke up this morning it was 61. When I got home just now it was 63.

msinnott by Community Member
  • 167 Views
  • 3 replies
  • 0 kudos

Problems with Nest Thermostat

I purchased two Nest Thermostats and installed both of them. They have identical wiring. Both units activated and connected to my WIFI. One is activating the A/C unit it is connected to and cooling its zone. The other shows a display that seems to in...

JLanier by Community Member
  • 362 Views
  • 7 replies
  • 0 kudos
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