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Nest Thermostats

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Support changes to our earliest generation Nest Learning Thermostats Read more

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 16128 Views
  • 0 replies
  • 6 kudos

Need live support for nest thermostats- lost network connection

My thermostat all of sudden lost connection of the network. I tried all the tips on the net. No where from support net leads me to a live support. YouTube says it is defective. But how can I find a live support ? My thermostat is only a few months ol...

Avondale by • Community Member
  • 1480 Views
  • 12 replies
  • 0 kudos

How do you decide if the unit is defective?

I have 2 Nest 3rd generation thermostats- one for downstairs and one upstairs (2 HVAC units). The upstairs unit died with no warning a few weeks ago. Won’t hold a charge when I try to charge it with the USB port. Bought a 24 v transformer and the uni...

Phone access

I can not access my Nest learning thermostat from my phone anymore, in order to reprogram my phone I need the entry key. As per instructions, on my thermostat I went to settings- Naet App but here is no enty key it tells me (Your Thermostat is Connec...

Barbara2 by • Community Member
  • 492 Views
  • 1 replies
  • 0 kudos

Nest connected but not heating radiators

My heatlink stopped working but was replaced and works fine. However when I turn on the heating from my nest app or the nest thermostat nothing happens the thermostat will.show as if it has turned in heating but radiators don't heat up. I have checke...

Milanp81 by • Community Member
  • 218 Views
  • 0 replies
  • 0 kudos

Heatlink faulty

Hi, up until now my nest thermostat has been able to control my heating through the heatlink, however it will not connect now and I have no way of automating my heating. I have gone through all suggestions but the thermostat will not connect to the h...

No power in Heat Link

Hi As many others here have experienced, I have no power in my Heat Link and an error H71 was showing.I've troubleshooted as advised on other posts Does anything happen if you press its button for 30 seconds? NoIn some cases the boiler will have an a...

SineadB by • Community Member
  • 185 Views
  • 0 replies
  • 0 kudos

Defect Heatlink (no power)

Hi..... I have a Nest Thermostat and it get's no power.I checked the cable from 220v and that's oké.I have no warrenty, but is it possible to fix or replace this? I live in Holland btw.... Hope someone from Google can help me with a anwser, because i...

Wouter71 by • Community Member
  • 197 Views
  • 0 replies
  • 0 kudos

Nest Thermostat - heat link wiring - UK

Hi there,I’m thinking about buying Nest Thermostat but I’m not quite sure if I will be able to wiring Nest Heat Link on my current programmer wires.Programmer I’m using now is Siemens RWB29 which is mounted right under boiler and Siemens RAA20 thermo...

Arek1 by • Community Member
  • 327 Views
  • 0 replies
  • 0 kudos

Need help wiring Nest Thermostat

Need help wiring my old Honeywell Chronotherm III to nest learning thermostat. below is my current wiringO W G B Y & R with connect to RC

KKos by • Community Member
  • 520 Views
  • 3 replies
  • 0 kudos

Resolved! Nest Power Connector not working

I just connected a Nest Power Connector to my two wire heat only nest and when I look at the diagram it is showing the 3 wires are all there (no errors) but the heat won't turn on when I put the heat on. I am also seeing an error for n73 but I am con...

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