Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Testing compatibility
Hello! I would like to get a nest thermostat, but I am getting mixed information as to if it is compatible. I live in an apartment and was told by the maintenance person that I do have a heat pump system. The wires that are connected are:W2O/BRLGCY A...
Fan is always running
Installed a new HVAC unit this summer & it ran fine. When I switched from cooling to heat, the compressor came on. The HVAC guy came out and changed the nest configuration to use a COMMON line. Now with heat, the fan continues to run. The HVAC guy sa...
Nest turns on heat when hot water comes on
HiWhen my hot water comes on the heat comes on in zone one (downstairs). I have two zones. One nest for each zone. It worked perfectly up to about 3 months ago. I have tried trouble shooting and reinstalled the software but no joy. My system has thre...
nest wiring help - potterton controller to nest
Excuse the colours of the cables they are not correct. I have a Potterton controller that is wired like below and I need to convert to nest. I can get the boiler on and the heat link up. But there no response for a call for heat or water. Can anyone ...
Resolved! Nest Thermostat connection issues
Hello,Having issues with Nest Thermostat past couple of days.Thermostat says it's connected to WiFi, app says it it is offline. Rebooting fixes the issue for a few hours then happens again.Ping fluctuates between 1039-1576Signal strength 83I know the...
Nest thermostat- my thermostat changes temperature like forcing conservation
I don’t understand why my thermostat periodically changes my temperature. I no longer subscribe to the energy rush hour (after many years), don’t use eco (home away) mode feature, and turned off the learning feature. Either Nest is forcing something ...
Hot water options seem insufficient - why can't I see the history or set for < 30 mins?
I'm hoping that someone can let me know it I've missed something!We try to use as little energy as possible so don't set the water according to a schedule. The tank heeps water hot so usage is what leads to hot water running out. Myself, my wfe and m...
Resolved! Nest learning thermostat won’t connect to Wi-Fi
I have had my nest gen 3 for 4-5 years, after unplugging a nearby Wi-Fi repeater my nest lost Wi-Fi and no longer will connect to Wi-Fi. I have tried the reset. Tried router reset. also tried a restore to default, now I am stuck at the “add product” ...
Upgrading from nest 1st generation thermostat to 3rd generation wiring questions
Hi, so my 1st generation thermostat died on me with odd issues that started 2 weeks ago and was not expecting it as it worked well with my hot water electric boiler which heats radiators.i really believed that the same wiring would be recognized but ...
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