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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3984 Views
  • 0 replies
  • 5 kudos

Cannot reconnect nest after disconnecting

One of my Nest thermostats disconnected with my Google Home app for about 24 hours. So I tried to disconnect it thinking if I reconnected it, it would regain connection with my Google Home app. But now I cannot get it reconnected with the Google Home...

No cooling mode

I copied my exact set up once I updated to the best and now my house cannot be cooled. Is there someone who can jump on a call with me?

no LED on heatlink and H71 error on app

I'm getting no LED showing on my heatlink and error H71.In the app I'm seeing this is a common issue and to visit BOXT to get in resolved, however I'm from the Isle of Man which doesn't seem to be covered by my post code.Any idea how to proceed?

Nest thermostat replacement issues

I was wondering if anyone has had any experiences with getting a faulty replacement thermostat for a faulty initial purchase thermostat. We had our thermostat start overheating and after a few weeks with no thermostat we got a refurbished replacement...

jennginn5 by Community Member
  • 1007 Views
  • 7 replies
  • 0 kudos

Voltage at Setup - 2.87 volts

Hello,I installed my nest thermostat yesterday and it updated without any issues, I shut off the display turn on during approach because it just was not necessary. I checked it at 9pm last night and all seemed fine. This morning it showed that the Ne...

Russellv by Community Member
  • 341 Views
  • 5 replies
  • 0 kudos

Nest Learning Thermostat Fan Schedule

I want to know when during the hour Nest will run the fan...the first 15 minutes regardless of whether or not the heat is on? the first 15 minutes the heat is NOT on?when neither the heat nor fan has run in 45 minutes (so that there will be 15 minute...

TCanniff by Community Member
  • 203 Views
  • 3 replies
  • 0 kudos

Scheduling heating to turn off

How do you schedule the Nest Thermostat to actually turn off rather than just turn down to 9 degrees without just switching it off heat mode? I don’t want to heat an empty house!

KXD by Community Member
  • 182 Views
  • 1 replies
  • 0 kudos

Thermostat heating out of schedule

HiI’m struggling to get my Nest stat to operate only on the hours I set on the schedule. It seems to fire constantly throughout the night. I’ve turned off the obvious setting but as of 5am this morning according to my smart meter I had already used £...

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Swais by Community Member
  • 180 Views
  • 3 replies
  • 0 kudos
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