Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Thermostat not cooling
Hello,i installed the Nest learning thermostat. Followed all the instructions and when putting on cooling mode it doesn’t cool, hot air comes out. If you can help on what May cause the issue?
Nest Thermostat - STAY AWAY
To Whom It May Concern:I purchased a Nest Thermostat in August of last year and was never told that it runs on batteries. It was hooked up to my 24V power from the AC system and I thought the two supplied batteries were for back-up. That appears not ...
AC short cycling and burning fuse
I recently installed this nest to replace my old thermostat - it was not a smart thermostat and it was operating without any batteries (forgot to insert them). I installed the nest, hooked up the wires as it was before to the old thermostat and then ...
Nest not connecting
My nest disconnected five days ago. And I have done all the steps to troubleshoot. Help!
my nest thermostat is locked, i forgot my pin and thermostat is offline
my internet stopped working yesterday. my grandson reset the access point, (verizon 5g home)the access point reverted back to the default username and password. because of this the nest thermostatlost its wifi connection, no app connectivity. when i ...
Hot water not working
Helloour hot water is not working. Our heating system is working fine and we have tried to boost water and it looks like it is working on the app but our water is still cold. We have done tests on/off with clicking noises for heater and it is working...
Thermostat stuck on screen
Good dat, Our thermostat was giving an error this morning that there were no wires attached and no power. We disconnected it and tried charging on the side while fixing the wire. Since trying to reattach, our thermostat has been stuck on the Google l...
Battery Replacement on Nest thermostat
I have the Nest Thermostat (NOT the Learning one or the "E"). I have installed a C-wire but still continue to have battery issues when the furnace runs (but not the AC).Can I replace the AAA alkaline batteries with rechargeable lithium ions? Furnace ...
3rd gen heat link - H71 Error code
Hi, my heat link has stopped working, no lights on at all, it does have power and the thermostat has the error code H71. I have tried all the guidance suggested online but the heat link is dead. Can someone please advise me how to get a replacement? ...
