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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 23900 Views
  • 0 replies
  • 8 kudos

Replacement thermostat

I had a HVAC company look at my heating problem and they said the Nest Thermostat isn't sending the correct voltage to my system. They changed the g wire with Y1. They will return to install my replacement Thermostat when I receive it. I can't seem t...

Jraucci by • Community Member
  • 1396 Views
  • 7 replies
  • 0 kudos

Resolved! Learning thermostat won't upgrade & can't add sensor

I have a 3rd Gen nest learning thermostat. There's not wifi issues, it's connected to internet. It hasn't updated firmware since Nov 2021. It's running firmware 5.9.5-2. I recently purchased nest sensors, but when I try to add them, I got a software ...

itazzz by • Community Member
  • 688 Views
  • 3 replies
  • 0 kudos

Nest Thermostat base plate defective

The Nest thermostat won’t shut off the heat/cool and repeatedly starts and stops. An Ac/heating technician checked everything out and determined it’s a defective Nest base plate. I would like to send the unit back, because in addition, it’s not user ...

A1meana by • Community Member
  • 461 Views
  • 1 replies
  • 0 kudos

New heatlink

Due to a short circuit on the power grid, there was a peak voltage that caused the heatlink to fail. How and where can I get a new one?

Support Do Not Respond

Ordered a nest Thermostat 9 Nov 2023 direct from store.google.com.It will not connected wirelessly to the Heatlink.Support case opened 2 days ago, support wouldn't help as they were US specialist not UK. Advised I would be contacted within 24 hours.N...

Hot water not coming on

Hi from UK. We’ve got our Nest Learning Thermostat set up on schedule for heating and hot water. The heating works fine, but quite often our hot water isn’t on despite it being scheduled to beIs there a fix for this or is it a fault?Thanks!

mynochi by • Community Member
  • 4468 Views
  • 29 replies
  • 0 kudos

Resolved! Can't set heating/cooling schedules from iphone

Used to be able to set and control heating and cooling schedules for my nest learning thermo from the app on my iphone. But the feature no longer works. When I launch the iphone app all I see is a screen with a home icon and the name I assigned to my...

Eagle1128 by • Community Member
  • 1166 Views
  • 4 replies
  • 0 kudos

Resolved! Confusion about wire connections

I am trying to help a relative install a Google Nest Thermostat. It's brand new. But the compatibility guide isn't showing all my wire labels accurately. There are no thick wires, and no wire nuts. They are thin non-braided wires. The existing thermo...

JimS_61 by • Community Member
  • 1375 Views
  • 4 replies
  • 0 kudos

Nest Learning Thermostat no existing room stat

I'm installing the Nest Learning Thermostat to cover heating and water in a single Y based system. There is no room stat the existing system relying on thermostatic radiator valves only. The existing wiring centre (where everything comes together) ha...

DaveG54 by • Community Member
  • 496 Views
  • 1 replies
  • 0 kudos
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