Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Thermostat factory resets due to rush hour events
Device has factory reset twice this week, all by itself. The more rush hour events I receive, the more it resets. This is a known bug, for at least 1 year. I want to be un-enrolled from Rush Hour Rewards.Model: Display-3.6Backplate model: Backplate-5...
Scheduling not working for nest themostat
I manually created the schedule for seven days on my nest thermostat, which has a mirror face. But the thermostat doesn't follow the schedule. I have reset to factory settings twice. I have another nest learning thermostat in the house. I tried to pu...
Checking Compatibility
Could you please let me know if the Nest thermostat will be compatible with the existing wiring (need for cooling only)
Can’t connect to internet
I have had my nest thermostat for about six months now, and it has been working flawlessly, however I got back home after vacation and it is off-line and not connected to the Internet. I have restarted the nest thermostat and have also reset it compl...
Nest Thermostat offline and low battery message
We have had our nest thermostat for several years and have had no issues up until yesterday. It started with the downstairs and now the upstairs unit is having the same issue. Both units are going offline and shows a low battery message.I removed the...
Resolved! Need help with wiring before I buy a Nest Thermostat
Hi All,I watched the videos and the installation looked straight forward. So I took a look at my wiring and wanted to get some help before I made a purchase. Seems like I have a lot more wires that I was expecting. Any help would be much appreciated ...
Nest thermostat cannot charge anymore after a thoundstorm
I posted this three weeks ago. The specialist didn't even read my post carefully before answering my question. Those Nest thermostat worked fine without a C wire. I have used this way for more than 6 years and I still have two working without any iss...
This W5 error is getting annoying
The thermostat won’t find or connect to any networks. It’s frustrating to call it a smart thermostat when it doesn’t cooperate regardless of how many times I’ve restarted it or reset the wifi. Where do I go from here? Sledgehammer would surely make s...
