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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 0 replies
  • 6 kudos

Battery needed to be charged for Nest Thermostat

Hi. I had to remove my thermostat last night and charge it on a USB charger. Is this normal? I have never had to do that before, and am wondering if there is something wrong with my device or is this just an occasional requirement. The device had com...

JoelZ by Community Member
  • 7 replies
  • 0 kudos

Compatibility - mixed answers from test

Is my system compatible with the nest learning thermostat? I’ve done the compatibility test and first got that I’m compatible, then when I tried to start the app setup process it says it’s not… Would greatly appreciate any help I can get! If not comp...


thermostat istallation / power

Installing a nest learning thermostat: This is the 4th different thermostat attempt 3 different- 3rd generations , could not get the battery reading above 3.1v 4th- learning thermostat- battery level 3.8v had a c wire installed reading 25v at the t s...

rickpea by Community Member
  • 9 replies
  • 0 kudos

Aux heat shut off

I can't find where I can remove aux pump. We don't have a heat pump and I don't remember setting it up that way.

Nest thermostat

Nest is new to me, as is the house i have just moved to. The nest thermostat shows nothing about controlling the hot water system on any sub menus fro settings. Any ideas please.

C wire connection Hydrostat Model 3250-Plus

Ok so my Nest Learning Thermostat says I need an adapter, basically adding a C wire connection. I have the control unit on my furnace referenced in the subject (Hydrostat Model 3250-Plus) and can't find an obvious C connection. The existing thermosta...

Esnyder by Community Member
  • 5 replies
  • 0 kudos

Thermostat stuck as 71 degrees as lowest it will go

I like to sleep at 65 degrees - after 2 weeks of using Nest (a Brand new Rheem central air conditioning system) it doesn't matter how cold I set the thermostat - it is not allowing the AC to go below 71 degrees. - What is going on? Can I get my money...

jrg33139 by Community Member
  • 7 replies
  • 0 kudos

Gas Fireplace

I have a gas fireplace that I controlled the temperature with a simple two wire thermostat. I have the Nest hooked up with a 24 volt Transformer as a Common wire and the temperature wire hooked up. The nest doesn't recognize my type of heating. It's ...

Cindielou by Community Member
  • 3 replies
  • 0 kudos


Hi The Energy History page totalling use has stopped computing and displaying total use (from 01.01.2022). If I click on days, energy use if visible but summary screen states 'No usage' on all days since 01 January? Any help apprecriatedM

Mortimer by Community Member
  • 1 replies
  • 0 kudos
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