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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 22119 Views
  • 0 replies
  • 6 kudos

Checking Compatibility

Could you please let me know if the Nest thermostat will be compatible with the existing wiring (need for cooling only)

Thermostat wiring.jpg

Can’t connect to internet

I have had my nest thermostat for about six months now, and it has been working flawlessly, however I got back home after vacation and it is off-line and not connected to the Internet. I have restarted the nest thermostat and have also reset it compl...

Lorith300 by Community Member
  • 2366 Views
  • 16 replies
  • 0 kudos

Nest Thermostat offline and low battery message

We have had our nest thermostat for several years and have had no issues up until yesterday. It started with the downstairs and now the upstairs unit is having the same issue. Both units are going offline and shows a low battery message.I removed the...

KMclean19 by Community Member
  • 2799 Views
  • 8 replies
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Resolved! Need help with wiring before I buy a Nest Thermostat

Hi All,I watched the videos and the installation looked straight forward. So I took a look at my wiring and wanted to get some help before I made a purchase. Seems like I have a lot more wires that I was expecting. Any help would be much appreciated ...

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Nest thermostat cannot charge anymore after a thoundstorm

I posted this three weeks ago. The specialist didn't even read my post carefully before answering my question. Those Nest thermostat worked fine without a C wire. I have used this way for more than 6 years and I still have two working without any iss...

PangPang1 by Community Member
  • 494 Views
  • 2 replies
  • 0 kudos

This W5 error is getting annoying

The thermostat won’t find or connect to any networks. It’s frustrating to call it a smart thermostat when it doesn’t cooperate regardless of how many times I’ve restarted it or reset the wifi. Where do I go from here? Sledgehammer would surely make s...

tm06wei by Community Member
  • 2352 Views
  • 13 replies
  • 1 kudos

Resolved! Replacement Theromstat not connecting with app or heatlink

Got a replacement thermostat (old one got wifi chip issue)Plug in the replacement thermostat, and press the heatlink till it show a blinking blue light twice. Choose replacement heatlink in the thermostat, enter the heatlink code, it will try connect...

BravoDaddy by Community Member
  • 2137 Views
  • 16 replies
  • 0 kudos

Radiators on after power cut

Last night my radiators turned on despite the fact that my third generation nest thermostat had the heating set to off. There was a power cut the night before and the heat link had all three lights illuminated. I pressed the button on the heat link a...

Ummadam by Community Member
  • 586 Views
  • 3 replies
  • 0 kudos
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