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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4660 Views
  • 0 replies
  • 5 kudos

Furnance no turning up after factory reset

I did a factory Reset on my thermostat because I wanted to connect to my app , I didn’t change any wires or anything , and now don’t heat up, before the reset heat and cold was working just fine , now it said heating in one hour but never heat , I ca...

Replacing Honeywell heat only thermostat

My Honeywell donut thermostat has only two wires: a red and a blue. I connected the red to the R terminal on my Nest thermostat and tried connecting the blue to the W (no luck) then the O/B and finally the Y because the app said the Y needed to be co...

Gebenack by Community Member
  • 246 Views
  • 3 replies
  • 0 kudos

Nest 3rd Gen display says remove from base

We have just started installation of 3rd gen thermostat, followed instructions but when I connect the base the display says remove from base. Once removed it says plug into base, I have done thus hundreds of times. I've checked the wires and the are ...

SM1204 by Community Member
  • 257 Views
  • 4 replies
  • 0 kudos

Eco comes on while we're home.

In the last month our ECO temperatures come on while we are home. We did not program this to run at all since we like having control over our system.How can we turn off ECO?

Bctn by Community Member
  • 239 Views
  • 4 replies
  • 0 kudos

Nest Thermostat is offline with error e298

My Nest smart stat won’t install. It doesn’t connect and I get a “no power e298” error. I have an older York Diamond80 gas 24volt furnace. Wiring is red with an rh jumper, white to w, green to g and I installed a c-wire using blue to c terminal. I wa...

altenuta by Community Member
  • 391 Views
  • 3 replies
  • 0 kudos

Nest thermostat- WiFi connectivity error

HiOur Nest thermostat was working fine for the last 1.5 years. Suddenly, it started to connect to WiFi.we couldn’t access the nest app from phone for the last 2 months.we tried resetting multiple times. But, still having the same issue. Couldn’t do s...

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