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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25908 Views
  • 0 replies
  • 11 kudos

Random pixels

I'm new to this device and other than the current issue it's great. Every morning when we turn on the TV the Google TV screen has pixels on in and it all flickers and moves about until you reboot the device then it's all working until the next day.

Shannos by • Community Member
  • 269 Views
  • 0 replies
  • 0 kudos

Input button not working

The input button on the remote is not working. I bought and installed my Chromecast google tv 4k today. Updated the latest firmware and tried different HDMI ports, nothing worked so far. In the settings when I go to Remotes & Accessories > Set up rem...

Arvind010 by • Community Member
  • 717 Views
  • 2 replies
  • 1 kudos

Chrome Cast not staying connected

Good evening everyone. I'm seeking advice/help . purchase a new Chromecast unit last night. When I got home I hooked it up best as I could per the instructions . I did download the app previously and I also downloaded the app webCast that I paid for ...

Resolved! Chromecast With Google TV Delay Before Audio Starts

I recently added a new Chromecast with Google TV 4K. I noticed that whenever I play surround sound content it takes a few seconds after starting the video before the audio comes in. This also happens whenever the video is paused. I have the Chromecas...

Turn Off Shared Controls

Has the option to turn off shared controls been removed? I recently contacted Google for help and the gave me the same instructions as the tutorials. They all say go to the home app, go to your devices , go settings and turn off shared controls.I rem...

Chikob by • Community Member
  • 5180 Views
  • 2 replies
  • 0 kudos

Casting YouTube mobile app to chrome cast

Whenever I try to cast from YouTube mobile it asks me to Link with TV code. I thought if I entered this in once, I’d be able to connect from then on simply by casting and choosing my chrome cast device to cast to, but it is requiring the code for eac...

Cody4 by • Community Member
  • 527 Views
  • 1 replies
  • 0 kudos

CHROMECAST REMOTE: Power offf LG TV + chromecast help!

Like my father in the olden days, I have finally given up, pulled over and asked for directions I have an LG TV, and I have a Chromecast with remote... I also have LED lights that are controlled by a split off the Chromecast HDMI (so they glow when t...

dreisner by • Community Member
  • 1603 Views
  • 1 replies
  • 0 kudos

Resolved! Chromecast offline while it's connected to wifi

Hello Chromecast offline while it's connected to wifi and not appear in cast button in mobile app but when Chromecast connect to moblie hotspot (using 4g) issue solved and Chromecast is onair and i can cast from mobile to Chromecast

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