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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25781 Views
  • 0 replies
  • 11 kudos

Google remote wont work

All of a sudden my Chromecast remote stopped working. I tried changing the batteries amd it still didn't work. Then I tried a factory reset (removing the batteries, waiting five minutes and reinserting the batteries while holding the home button) but...

sgonzo5 by • Community Member
  • 559 Views
  • 3 replies
  • 0 kudos

Unable to use Chromecast Gen3 for casting audio only to receiver

Hi all,I'm currently replacing my smart speaker system from Teufel with native Google products. One interface is a blueray receiver (Teufel Impaq 8000) with several wired speakers. Before it was connecte to a Teufel Raumfeld Connector with Chromecast...

patdj182 by • Community Member
  • 458 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to add device to setup remote buttons

I have a new TV, but I'm unable to add the TV device for the setup of the Remote buttons, so I can't control the TV's volume with the Chromecast remote.The old TV was Sony. The new TV is LG. After setting up the TV, and hooking up the Google TV devic...

snowcrash by • Community Member
  • 8671 Views
  • 17 replies
  • 9 kudos

Sonos Ray cannot be detected by Chromecast 4K

Hi I bought the new Chromecast 4K with Google TV but cannot make the remote work with my soundbar Sonos Ray. When I go to Remote & Accesories >> Add Device >> Soundbar, nothing happens even though the soundbar has been added to Google Home devices. W...

edvelal by • Community Member
  • 1162 Views
  • 1 replies
  • 0 kudos

Cannot setup remote buttons for remote

This is *stock* Google TV 4K w/ Chromecast, setup a few weeks ago. Attempting to setup the remote by going to Remotes & Accessories > Set up remote buttons > Add Device > selecting either TV, Soundbar, or AV Reciever, results in the following excepti...

Redmumba by • Community Member
  • 291 Views
  • 0 replies
  • 0 kudos

Remote control issue.

My controller for the HD Chromecast work perfect yesterday. Today it will only work with the power or the volume option. What can I do to fix this? Thank you in advance.

shep1696 by • Community Member
  • 332 Views
  • 1 replies
  • 0 kudos

Resolved! Video stuttering while using correct framerate

Hi,Since an update several months ago my chromecast google TV is stuttering when playing video. First I thought I selected an incorrect framerate. But even when changing this parameter, the stuttering remained.I found on a forum that disabling the HW...

Boeboey by • Community Member
  • 6149 Views
  • 6 replies
  • 3 kudos

Chromecast HD forgets Remote control

Hello,I have Chromecast with Google TV HD. Every 30 minutes the remote control doesn’t work because Chromecast forgets it!! When I pair it again, it works fine, but after certain time it doesn’t work again! When I check Bluetooth setting using Google...

teaxdriv by • Community Member
  • 665 Views
  • 3 replies
  • 0 kudos

Resolved! Problems with Chromecast built in application

Im having problems with Chromecast built in application on my Android TV It doesn't not connect on any casting supported apps I have tried uninstalling it and reinstalling it several times

Abhay_1 by • Community Member
  • 1170 Views
  • 2 replies
  • 0 kudos
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